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- Tasks: Lead daily rental operations and ensure top-notch customer service.
- Company: Join Indie Campers, the global leader in road-trip travel.
- Benefits: Enjoy competitive pay, bonuses, free road trips, and career growth.
- Why this job: Make a real impact in a fast-growing, innovative company.
- Qualifications: Experience in operations or customer service; must be hands-on and adaptable.
- Other info: Flexible hours, training opportunities, and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
- Track daily KPIs;
- Promote ancillary products through value-based selling;
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
- Promptly escalate complex technical or mechanical problems to regional servicing teams;
- Maintain complete accuracy of fleet status and readiness in the operational systems;
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
- Oversee the preparation and presentation of RVs for sales appointments;
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
- Comfortable performing physical tasks as needed;
- Comfortable working indoors and outdoors in varying weather conditions;
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
- 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
- Strong hands-on operational capability, with the ability to step into daily depot workflows;
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
- Driving License (Category B) required;
- English proficiency (mandatory) and French (nice to have);
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie?
Rental Branch Supervisor in Edinburgh employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Branch Supervisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Indie Campers and understand their mission, values, and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on scenarios! Since the role is very operational, think about how you would handle daily tasks and challenges. Practising responses to situational questions can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Indie Campers family!
We think you need these skills to ace Rental Branch Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that relate to the role. We want to see how you connect with our mission of making travel more meaningful and accessible.
Highlight Relevant Experience: Make sure to showcase your experience in fast-paced operations or customer-facing roles. We’re looking for someone who can handle the hustle and bustle of daily depot workflows, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your skills and experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, take some time to research Indie Campers. Understand their mission, values, and the specifics of their rental operations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Hands-On Experience
Since the role is very hands-on, be prepared to discuss your previous experience in fast-paced operations or customer-facing environments. Share specific examples where you successfully managed workflows or improved customer service, as this will demonstrate your capability for the role.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you faced challenges in a similar setting and how you resolved them. Be ready to explain how you would handle complex technical issues or operational hiccups, as this will highlight your critical thinking and adaptability.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This could include inquiries about team dynamics, training opportunities, or how success is measured in the position. It shows that you're proactive and genuinely interested in contributing to the team.
