At a Glance
- Tasks: Lead a dynamic team to ensure our campervans are ready for epic adventures.
- Company: Join Indie Campers, where freedom and exploration are at the heart of what we do.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Flexible working hours with a vibrant team that values your leadership.
- Why this job: Make a real impact by delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Proven team management skills and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
Indie Campers is all about freedom, exploration, and unforgettable road trips. We help thousands of travellers hit the open road every year in our fully equipped campervans and motorhomes - and we’re growing fast. To keep the adventure rolling, we’re looking for enthusiastic stars who love creating great customer moments and keeping our vans in top shape.
Are you a people-focused leader who thrives in a fast-paced operational environment? Do you love building strong teams, driving high standards, and keeping everything running like clockwork? If so, you might be the perfect fit for our Fleet Delivery Manager role. As a key support to our Branch Manager, you’ll oversee our fleet team — ensuring every motorhome leaves our site spotless, safe, and ready for unforgettable adventures.
What You’ll Be Doing
- You’ll take ownership of the full fleet preparation operation, ensuring your teams have everything they need to deliver exceptional results every day.
- Team Leadership & Development
- Lead a multi-disciplinary team of cleaners, housekeepers and supervisors
- Provide cover for the Branch Manager when needed
- Recruit, onboard and train staff to build a strong, capable workforce
- Maintain high morale and resolve conflicts with confidence
- Provide ongoing coaching, feedback and development opportunities
- Operational Excellence
- Ensure all Health & Safety practices are followed daily
- Plan staffing levels to ensure full coverage across all shifts
- Drive exceptional cleaning standards and attention to detail
- Support the team in preparing motorhomes to the highest standard
- Build strong relationships across departments, keeping communication flowing to ensure smooth daily operations
What You’ll Bring
- An experienced team manager with a track record of developing people
- Skilled in conflict resolution and maintaining positive team culture
- Confident using IT systems, including Microsoft packages and Airtable
- Customer-focused with a drive to exceed expectations
- Resilient, adaptable and calm under pressure
- Highly organised with the ability to pivot quickly when plans change
- A holder of a full UK driving licence (2+ years)
Why You’ll Love Working With Us
You’ll be part of a supportive, energetic team where your leadership truly matters. You’ll shape the daily operation, develop your people, and play a key role in delivering exceptional customer experiences. If you’re ready to lead from the front and make a real impact, we’d love to hear from you.
Working Schedule: Monday - Sunday, 5 days/40 hours per week.
Contract Type: Full time, Permanent
Salary: £30,000 per annum
Fleet Delivery Manager in Edinburgh employer: Indie Campers
At Indie Campers, we pride ourselves on fostering a vibrant and inclusive work culture that champions personal growth and teamwork. As a Fleet Delivery Manager, you'll not only lead a dedicated team in delivering exceptional service but also enjoy opportunities for professional development in a fast-growing company that values your contributions. Join us in creating unforgettable experiences for travellers while working in a dynamic environment that celebrates freedom and exploration.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Delivery Manager in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Indie Campers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Indie Campers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fleet Delivery Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Indie Campers:Your cover letter is your chance to shine! Tell us why you want to work at Indie Campers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Indie Campers!
How to prepare for a job interview at Indie Campers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
