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- Tasks: Lead daily operations, ensuring smooth rental workflows and exceptional customer service.
- Company: Join Indie Campers, the global leader in road-trip travel with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, free road trips, and career development opportunities.
- Why this job: Make a real impact in travel while enjoying hands-on work and adventure.
- Qualifications: Experience in fast-paced environments and strong multitasking skills required.
- Other info: Flexible hours, dynamic team, and opportunities to grow within a young company.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Indie Campers is the global leader in road‑trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast‑scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a vital role in delivering this mission locally by ensuring high‑quality rental operations, seamless service coordination, and a consistent, customer‑centric experience.
The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands‑on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities
- Execute and coordinate all rental workflows: check‑in, check‑out, documentation, and system updates (including cleaning and maintenance)
- Track daily KPIs
- Promote ancillary products through value‑based selling
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres)
- Promptly elevate complex technical or mechanical problems to regional servicing teams
- Maintain complete accuracy of fleet status and readiness in the operational systems
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires
- Oversee the preparation and presentation of RVs for sales appointments
Practical Requirements
- Able to lift or move light‑to‑moderate items (10–15 kg) and comfortable performing physical tasks, stand, walk, and move across the depot for long periods
- Comfortable working indoors and outdoors in varying weather conditions
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs
- 2–4 years of experience in fast‑paced operations, logistics, rental, hospitality, or customer‑facing environments
- Strong hands‑on operational capability, with the ability to step into daily depot workflows
- Ability to multitask, prioritise, and handle physical tasks during high‑volume periods
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity
- Driving Licence (Category B) required
- English proficiency (mandatory) and French (nice to have)
THE INDIE COMMITMENT!
- Being part of a young, fast‑growing and innovative company where you make a difference
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila
- Continuous training and coaching to develop the skills that matter to you
- Compensation package that includes Performance and Referral Bonuses
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania
Are you ready to Go Indie?
City Lead Edinburgh, Scotland, United Kingdom employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land City Lead Edinburgh, Scotland, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Indie Campers, their mission, and values. This way, when you chat with them, you can show you're genuinely interested and align with their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about your past experiences and how they relate to the City Lead role. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Indie Campers team.
We think you need these skills to ace City Lead Edinburgh, Scotland, United Kingdom
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences that connect you to the road-trip lifestyle and how it aligns with our mission at Indie Campers.
Highlight Relevant Experience: Make sure to showcase your experience in fast-paced operations or customer service. We want to see how your background can help us deliver a top-notch experience for our customers in Edinburgh!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, dive deep into Indie Campers' mission and values. Understand their approach to customer service and operational excellence. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Hands-On Experience
Since the City Lead role is very hands-on, be ready to discuss your previous experiences in fast-paced operations or customer-facing environments. Share specific examples where you’ve successfully managed workflows, tackled challenges, or improved service quality. This will demonstrate your capability to thrive in a similar setting.
✨Prepare for Practical Questions
Expect questions about daily operations, such as how you would handle check-ins and check-outs or manage fleet readiness. Think through scenarios where you had to multitask or prioritise under pressure, and be prepared to explain your thought process clearly.
✨Emphasise Team Coordination Skills
As the City Lead, you’ll need to coordinate a small team effectively. Highlight your experience in leading teams, onboarding new hires, and ensuring everyone is aligned with operational goals. Discuss how you’ve motivated others and maintained high standards in past roles.