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- Tasks: Prepare and inspect campervans, ensuring they're ready for epic road trips.
- Company: Join Indie Campers, Europe's top road trip provider with a vibrant team culture.
- Benefits: Enjoy competitive pay, travel perks, and clear career progression opportunities.
- Other info: Dynamic workplace with training in cleaning standards and minor repairs.
- Why this job: Be at the heart of operations, making every customer journey unforgettable.
- Qualifications: Experience in cleaning or logistics preferred; strong work ethic and attention to detail required.
The predicted salary is between 24000 - 30000 £ per year.
ABOUT US Indie Campers is Europe’s leading road trip provider, offering customers the freedom to explore in well-maintained and fully equipped campervans and RVs. Roadtrip Operations Agents are essential in guaranteeing a perfect customer journey - working behind the scenes to ensure every vehicle is safe, clean, functional, and ready for adventure.
THE ROLE The Back Office Agent is responsible for the full preparation, inspection, and operational readiness of the fleet. This is a hands-on, high-energy, detail-oriented role focused on:
- Cleaning & detailing
- Fleet preparation & equipment setup
- Minor repairs & troubleshooting
- Stock & consumables control
- Depot organisation & logistics support
The role sits at the heart of the operation, ensuring vehicles meet Indie Campers’ quality standards and are ready for customer check-in. Given the central role of Back Office in fleet readiness and depot performance, the Back Office Agent serves as the natural second-in-command to the City Lead in daily operational continuity.
WHAT WILL YOU WORK ON?
- Fleet Preparation & Cleaning: Clean and prepare vehicles, ensuring they meet Indie Campers' standards. Perform post-return inspections and maintain readiness for customer pick-ups.
- Stock & Consumables Management: Manage inventory of cleaning supplies and rental extras. Track shipments and report discrepancies.
- Logistics & Depot Organisation: Move campervans between areas, maintain a well-organised depot, and ensure efficient operation.
- Operational Support: Assist with fleet checks, minor repairs, and proactive issue reporting. Collaborate during peak periods for deep cleaning or kit preparation.
- On-Demand Support: Help with troubleshooting, cleaning, and fixing operational issues to ensure smooth deliveries.
WHO ARE WE LOOKING FOR?
- Must have: Experience in cleaning, logistics, warehouse, automotive, hospitality, or operations preferred.
- Must have: Strong work ethic, attention to detail, and hands-on mindset.
- Must have: Ability to lift, move, and clean vehicles and equipment.
- Must have: Comfortable working in fast-paced, physically active environments.
- Must have: Good communication skills and willingness to collaborate with Front & Back Office, and Servicing.
- Must have: A driving license (Category B) is required.
- Must have: English proficiency.
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must have: Able to perform active physical tasks throughout the shift: standing, walking, bending, lifting, and repetitive motions.
- Must have: Comfortable working on their feet for most of the day, moving between cleaning bays, parking areas, and depot work zones.
- Must have: Able to lift or carry equipment, cleaning materials, or accessories (up to 15–20 kg).
- Must have: Comfortable working indoors and outdoors in varying weather conditions.
- Must have: Able to clean, stage, and inspect vehicles, including tasks requiring bending, kneeling, or overhead reach.
- Must have: Flexible to work weekends, holidays, and peak-season periods, adapting to volume changes and operational urgencies.
THE INDIE COMMITMENT!
- Competitive compensation and travel benefits.
- Clear progression to RoadTrip Agent or other operational roles.
- Training in cleaning standards, detail verification, minor repairs, and operational excellence.
- A multicultural, dynamic workplace with a strong team spirit.
Are you Ready to Go Indie?
Back Office Agent in Edinburgh employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research Indie Campers and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Back Office Agent position.
✨Tip Number 3
Prepare for hands-on assessments! Since the role is all about operational readiness, be ready to demonstrate your cleaning skills or how you handle logistics. Practising these tasks beforehand can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Indie Campers family.
We think you need these skills to ace Back Office Agent in Edinburgh
Some tips for your application 🫡
Show Your Passion for the Role: When you're writing your application, let us know why you're excited about being a Back Office Agent. Share any relevant experience you have in cleaning, logistics, or operations, and how it aligns with our mission at Indie Campers.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application reflects that. Double-check for typos and ensure your CV is well-organised. We love seeing candidates who take pride in their work!
Highlight Your Team Spirit: We’re all about collaboration here at Indie Campers. In your application, mention any experiences where you've worked as part of a team, especially in fast-paced environments. Show us that you can communicate effectively with both Front and Back Office teams.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on the road to joining our team!
How to prepare for a job interview at Indie Campers
✨Know the Company Inside Out
Before your interview, take some time to research Indie Campers. Understand their mission, values, and what makes them the leading road trip provider in Europe. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Show Off Your Attention to Detail
As a Back Office Agent, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference. Whether it was ensuring cleanliness in a previous role or managing inventory effectively, these stories will highlight your suitability for the position.
✨Demonstrate Your Hands-On Mindset
This role is all about being proactive and hands-on. Be ready to discuss your experience in physically demanding environments and how you tackle challenges. Share specific instances where you took initiative, whether it was fixing a minor issue or organising a workspace efficiently.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, the training process for new hires, or how they handle peak periods. This shows your genuine interest in the role and helps you assess if it's the right fit for you.