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- Tasks: Deliver exceptional customer experiences and drive sales through engaging RV demonstrations.
- Company: Join Indie Campers, a global leader in road trip travel.
- Benefits: Competitive pay, training opportunities, and travel perks with our rental fleet.
- Why this job: Be the face of memorable adventures and help customers find their perfect RV.
- Qualifications: Experience in customer service or sales, strong communication skills, and a driving licence.
- Other info: Flexible hours, dynamic team, and great career growth potential.
The predicted salary is between 24000 - 30000 £ per year.
As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role:
- Customer Experience Champion for rentals
- Sales Specialist for RV purchase demos and conversions
This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers' high standards.
WHAT WILL YOU WORK ON?
- Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
- Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
- Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
- Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.
REQUIREMENTS
- Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
- Must have: Strong communication and customer engagement skills.
- Must have: Ability to understand and explain technical RV/vehicle systems.
- Must have: Hands-on, adaptable, solution-oriented under pressure.
- Must have: Proficiency using CRM tools.
- Nice to have: rental systems or digital sales software.
- Must have: Organised, detail-focused, and proactive in managing leads or customers.
- Must have: Driving Licence (Category B) required.
- Must have: English proficiency.
- Must be open to: Part-time, Zero hours contract. Expected hours: 8-24 per week.
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must have: Able to stand, walk, and move around the depot for extended periods throughout the day.
- Must have: Able to lift or carry light to moderate items (10-15 kg).
- Must have: Comfortable working outdoors in varying weather conditions.
- Must have: Flexible to work weekends, holidays, and peak-season schedules.
- Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
BENEFITS
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
Rental Service Agent in Bristol employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Service Agent in Bristol
✨Tip Number 1
Get to know the company inside out! Research Indie Campers, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer engagement skills! Role-play common scenarios you might face as a Rental Service Agent. The more comfortable you are with handling different customer emotions, the better you'll shine in interviews.
✨Tip Number 3
Showcase your sales skills! Prepare to discuss how you've converted leads into sales in the past. Use specific examples to demonstrate your ability to drive results while keeping customer satisfaction at the forefront.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Indie Campers team!
We think you need these skills to ace Rental Service Agent in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, sales, or hospitality. We want to see how you've gone above and beyond to create memorable experiences for customers, so share specific examples that showcase your skills!
Demonstrate Your Product Knowledge: Since the role involves RV sales demonstrations, it’s crucial to show us that you understand RV features and can explain them clearly. If you have any relevant experience or knowledge about vehicles, make sure to include that in your application!
Be Organised and Detail-Focused: We love candidates who are organised and proactive! Mention any tools or systems you’ve used to manage leads or customer interactions, especially if you’re familiar with CRM tools. This will show us you can handle the operational side of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Indie Campers
✨Know Your RVs Inside Out
Make sure you brush up on the different RV models and their features before the interview. Being able to discuss specifics will show your passion and knowledge, which is crucial for a Rental Service Agent.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your ability to handle service recovery and emergencies with empathy will resonate well with the interviewers.
✨Practice Your Sales Pitch
Since this role involves performing RV demos and converting leads into sales, practice a short sales pitch. Focus on how you would engage a customer and highlight the benefits of the RV, making it relatable to their needs.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a stressed customer or a technical issue. Think through your responses ahead of time, demonstrating your calmness and professionalism under pressure.