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For Companies At a Glance
- Tasks: Lead operations across multiple depots, ensuring top-notch customer service and efficiency.
- Company: Join Indie Campers, the leading campervan marketplace making road trips accessible for everyone.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a fast-growing company that values innovation and customer satisfaction.
- Qualifications: 7-10 years in operational roles, with 3-5 years in leadership managing multiple locations.
- Other info: Willingness to travel up to 75% and work weekends is essential.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
As a Branch & Regional Operations Manager (BROM) at Indie Campers, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Depot Leaders to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.
WHAT WILL YOU WORK ON?
As a Branch & Regional Operations Manager, you'll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers' standards. You'll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:
- Leading and coaching Depot Leaders across multiple locations
- Ensuring compliance with SOPs and high standards of customer service
- Monitoring KPIs and implementing strategies to improve performance
- Managing P&L, budgeting, and depot cost control
- Collaborating with Central Ops, Finance, and HR teams
- Traveling frequently (up to 75%) to provide hands-on support and oversight
WHO ARE WE LOOKING FOR?
- 7-10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)
- 3-5 years in team leadership roles managing multiple locations or high-volume depots
- Proven ability to manage depot financials, including budgeting, cost control, and supplier relationships
- Strong communication skills and fluency in English (and local language if applicable)
- A valid driver's license and willingness to drive campervans
- A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments
- Availability to work on weekends and holidays as needed
- Interest in our product and willingness to learn the technical details of campervans
Bonus if you have experience with:
- Fleet management and vehicle maintenance
- Process improvement and digital tracking tools
- Training, workforce planning, and team development
Branch & Regional Operations Manager employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch & Regional Operations Manager
✨Tip Number 1
Familiarise yourself with Indie Campers' operations and values. Understanding their customer-centric approach and technological focus will help you align your experience with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Indie Campers. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past roles that demonstrate your leadership skills and operational efficiency. Highlighting your experience in managing multiple locations will show you’re ready for the challenges of this position.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of potential challenges Indie Campers might face in operations. Presenting thoughtful solutions during your interview can set you apart as a proactive candidate.
We think you need these skills to ace Branch & Regional Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Branch & Regional Operations Manager position. Tailor your application to highlight relevant experience in operational roles and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 7-10 years of hands-on operational experience, particularly in sectors like logistics or hospitality. Mention specific achievements that demonstrate your ability to manage multiple locations and improve performance.
Showcase Leadership Skills: Since this role involves coaching and supporting Depot Leaders, provide examples of your leadership style and how you've successfully managed teams in dynamic environments. Use metrics to illustrate your impact on team performance.
Express Your Passion: Convey your enthusiasm for Indie Campers and the campervan industry in your application. Share any personal experiences with road trips or campervans that reflect your interest in the product and the company's mission.
How to prepare for a job interview at Indie Campers
✨Showcase Your Leadership Experience
As a Branch & Regional Operations Manager, you'll be leading teams across multiple locations. Be prepared to discuss your previous leadership roles, focusing on how you've successfully managed teams and improved performance in dynamic environments.
✨Demonstrate Financial Acumen
Since the role involves managing P&L and budgeting, it's crucial to highlight your experience with financial management. Prepare examples of how you've controlled costs and improved financial performance in past positions.
✨Emphasise Customer-Centric Mindset
Indie Campers prides itself on customer satisfaction. Be ready to share specific instances where you've enhanced customer service or resolved issues effectively, showcasing your commitment to a customer-first approach.
✨Prepare for Operational Challenges
Given the operational focus of the role, think about potential challenges you might face in managing multiple depots. Discuss your problem-solving strategies and how you would ensure compliance with standard operating procedures while maintaining high service standards.
