Branch and Regional Operations Manager-Edinburgh
at Indie Campers (View all jobs)
Edinburgh
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
As a Branch & Regional Operations Manager (BROM) at Indie Campers, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Depot Leaders to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.
WHAT WILL YOU WORK ON?
As a Branch & Regional Operations Manager, you\'ll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers\' standards. You\'ll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:
- Leading and coaching Depot Leaders across multiple locations
- Ensuring compliance with SOPs and high standards of customer service
- Monitoring KPIs and implementing strategies to improve performance
- Managing P&L, budgeting, and depot cost control
- Collaborating with Central Ops, Finance, and HR teams
- Traveling frequently (up to 75%) to provide hands-on support and oversight
WHO ARE WE LOOKING FOR?
- 7-10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)
- 3-5 years in team leadership roles managing multiple locations or high-volume depots
- Proven ability to manage depot financials, including budgeting, cost control, and supplier relationships
- Strong communication skills and fluency in English (and local language if applicable)
- A valid driver\'s license and willingness to drive campervans
- A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments
- Availability to work on weekends and holidays as needed
- Interest in our product and willingness to learn the technical details of campervans
Bonus if you have experience with:
- Fleet management and vehicle maintenance
- Process improvement and digital tracking tools
- Training, workforce planning, and team development
StudySmarter Expert Advice🤫
We think this is how you could land Branch & Regional Operations Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Indie Campers.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Indie Campers. Every application gets us one step closer to landing that full-time gig!
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Indie Campers, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Indie Campers and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Indie Campers. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Indie Campers
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Indie Campers.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Indie Campers.
