At a Glance
- Tasks: Lead daily operations at our depot, ensuring smooth workflows and excellent customer service.
- Company: Join Indie Campers, the global leader in road-trip travel with a vibrant culture.
- Benefits: Enjoy free road trips, performance bonuses, and career development opportunities.
- Other info: Dynamic work environment with opportunities for growth and continuous training.
- Why this job: Make a real impact in a fast-growing company while exploring beautiful destinations.
- Qualifications: Experience in operations or customer service, strong multitasking skills, and a driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast‑scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in delivering this mission locally by ensuring high‑quality rental operations, seamless service coordination, and a consistent, customer‑centric experience. As the on‑site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70–80% hands‑on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.
Key Responsibilities:- Execute and coordinate all rental workflows: check‑in, check‑out, documentation, and system updates (including cleaning and maintenance);
- Track daily KPIs;
- Promote ancillary products through value‑based selling;
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
- Promptly elevate complex technical or mechanical problems to regional servicing teams;
- Maintain complete accuracy of fleet status and readiness in the operational systems;
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
- Oversee the preparation and presentation of RVs for sales appointments.
- Able to lift or move light‑to‑moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods;
- Comfortable performing physical tasks as needed;
- Comfortable working indoors and outdoors in varying weather conditions;
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
- 4–6 years of experience in fast‑paced operations, logistics, rental, hospitality, or customer‑facing environments;
- Strong hands‑on operational capability, with the ability to step into daily depot workflows;
- Ability to multitask, prioritise, and handle physical tasks during high‑volume periods;
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
- Driving License (Category B) required.
- Being part of a young, fast‑growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.
Are you ready to Go Indie?
StudySmarter Expert Advice🤫
We think this is how you could land Branch Operations Supervisor New London, England, United Kingdom
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Indie Campers and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Indie Campers!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Indie Campers keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Branch Operations Supervisor New London, England, United Kingdom
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Indie Campers:This is your chance to really connect with the team at Indie Campers. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Indie Campers
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Indie Campers.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Indie Campers that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Indie Campers. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
