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- Tasks: Assist with reservations, manage vehicle check-ins/outs, and ensure smooth depot operations.
- Company: Join Indie Campers, a leading campervan marketplace making road trips accessible for everyone.
- Benefits: Enjoy free road trips, performance bonuses, and career development opportunities.
- Why this job: Be part of a young, innovative team and make a real impact in the travel industry.
- Qualifications: Must be a travel enthusiast, fluent in English, and eligible to work in the UK.
- Other info: Opportunities for training and potential transitions to offices in Lisbon, Mexico City, or Manila.
The predicted salary is between 24000 - 36000 £ per year.
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We’re looking for travel enthusiasts with a passion for guest service for our depot in Manchester - Rochdale. You’ll be the face of our company, reporting directly to the Branch and Regional Operations Manager - UKI, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Handle incoming reservations, organize and perform vehicle check-ins and check-outs, and coordinate the team’s activities;
- Training, supervising, and coaching your team;
- Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
- Control workforce planning, manage inventory, local suppliers and cleaning services;
- Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
- Assisting in reselling campervans, preparing and showing them to prospective buyers.
WHO ARE WE LOOKING FOR?
- You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- You’re fluent in English (mandatory);
- You’re eligible to work in the UK, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You’re available to work on weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon;
- You’re well-organised and you’re good at solving problems.
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.
Are you ready to Go Indie?
Branch Operations Assistant - Manchester employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Assistant - Manchester
✨Tip Number 1
Familiarise yourself with Indie Campers' services and values. Understanding their mission to make road trips accessible will help you align your passion for travel with their goals during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role is all about ensuring outstanding customer experiences, so be ready to discuss your approach.
✨Tip Number 3
Network with current or former employees of Indie Campers on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Branch Operations Assistant role.
✨Tip Number 4
Be prepared to demonstrate your organisational skills. Think of ways you've successfully managed multiple tasks or projects simultaneously, as this will be crucial in coordinating team activities and maintaining the fleet.
We think you need these skills to ace Branch Operations Assistant - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tourism, hospitality, or customer service. Emphasise any roles where you've managed teams or handled customer complaints, as these are key aspects of the Branch Operations Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, which are crucial for this position.
Showcase Your Skills: Clearly outline your organisational skills and any experience with logistics or inventory management. Use examples from previous jobs to illustrate how you’ve successfully managed similar responsibilities.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is important for the role.
How to prepare for a job interview at Indie Campers
✨Show Your Passion for Travel
As a Branch Operations Assistant, your love for travel is key. Share personal experiences that highlight your enthusiasm for road trips and how they relate to the role.
✨Demonstrate Customer Service Skills
Indie Campers values outstanding customer service. Prepare examples of how you've successfully handled customer interactions in previous roles, especially in tourism or hospitality.
✨Be Ready to Discuss Problem-Solving
The role involves managing various issues that may arise. Think of specific instances where you've effectively solved problems, particularly in a fast-paced environment.
✨Highlight Organisational Skills
With responsibilities like managing inventory and coordinating team activities, showcasing your organisational skills is crucial. Prepare to discuss how you prioritise tasks and manage time efficiently.
