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For Companies At a Glance
- Tasks: Lead operations across multiple depots, ensuring top-notch customer service and efficiency.
- Company: Join Indie Campers, a leading campervan marketplace making road trips accessible for everyone.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of an exciting journey in a tech-driven company focused on customer satisfaction and adventure.
- Qualifications: 7-10 years in operational roles, with 3-5 years in leadership managing multiple locations.
- Other info: Must be willing to travel frequently and have a valid driving license.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
As a Branch & Regional Operations Manager (BROM) at Indie Campers, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Depot Leaders to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.
WHAT WILL YOU WORK ON?
As a Branch & Regional Operations Manager, you’ll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers’ standards. You’ll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:
- Leading and coaching Depot Leaders across multiple locations
- Ensuring compliance with SOPs and high standards of customer service
- Monitoring KPIs and implementing strategies to improve performance
- Managing P&L, budgeting, and depot cost control
- Collaborating with Central Ops, Finance, and HR teams
- Traveling frequently (up to 75%) to provide hands-on support and oversight
WHO ARE WE LOOKING FOR?
- 7–10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)
- 3–5 years in team leadership roles managing multiple locations or high-volume depots
- Proven ability to manage depot financials, including budgeting, cost control, and supplier relationships
- Strong communication skills and fluency in English (and local language if applicable)
- A valid driver’s license and willingness to drive campervans
- A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments
- Availability to work on weekends and holidays as needed
- Interest in our product and willingness to learn the technical details of campervans
Bonus if you have experience with:
- Fleet management and vehicle maintenance
- Process improvement and digital tracking tools
- Training, workforce planning, and team development
Branch and Regional Operations Manager-Edinburgh employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
talent.acquisition@indiecampers.com
StudySmarter Expert Advice 🤫
We think this is how you could land Branch and Regional Operations Manager-Edinburgh
✨Tip Number 1
Familiarise yourself with Indie Campers' operations and values. Understanding their customer-centric approach and technological focus will help you align your experience with their mission during discussions.
✨Tip Number 2
Highlight your leadership experience in managing multiple locations. Be prepared to share specific examples of how you've successfully coached teams and improved operational efficiency in previous roles.
✨Tip Number 3
Demonstrate your financial acumen by discussing your experience with P&L management and budgeting. Prepare to explain how you've effectively controlled costs and managed supplier relationships in past positions.
✨Tip Number 4
Show your enthusiasm for the campervan industry. Research current trends and challenges in the sector, and be ready to discuss how your hands-on, solution-oriented mindset can contribute to Indie Campers' growth.
We think you need these skills to ace Branch and Regional Operations Manager-Edinburgh
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Branch and Regional Operations Manager. Highlight your relevant experience in operational roles and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your experience in managing multiple locations, financial management, and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past that demonstrate your ability to lead teams and improve operational efficiency.
Highlight Relevant Skills: In your application, be sure to mention key skills such as communication, problem-solving, and your hands-on approach. If you have experience with fleet management or process improvement, make that clear as well.
How to prepare for a job interview at Indie Campers
✨Showcase Your Leadership Skills
As a Branch and Regional Operations Manager, you'll be leading teams across multiple locations. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and the strategies you've used to achieve operational excellence.
✨Understand the Business Model
Familiarise yourself with Indie Campers' business model and the specifics of their operations. Knowing about their customer-centric approach and the importance of fleet management will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in dynamic environments. Think of examples from your past where you successfully managed challenges related to customer service, compliance with SOPs, or financial management.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be ready to explain how you've effectively communicated with various stakeholders in previous positions, especially in high-pressure situations. This will show your ability to bridge local teams and central functions.
