Customer Delivery Manager in London
Customer Delivery Manager

Customer Delivery Manager in London

London Full-Time 48000 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead strategic customer accounts and ensure their success through onboarding and transformation.
  • Company: Join Indico Data, a leader in Agentic AI for insurance decision-making.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Why this job: Make a real impact by transforming customer experiences with cutting-edge AI technology.
  • Qualifications: 6+ years in SaaS delivery or consulting, strong executive presence, and analytical skills.
  • Other info: Dynamic role with opportunities to drive innovation in the insurance industry.

The predicted salary is between 48000 - 72000 £ per year.

Join to apply for the Customer Delivery Manager role at Indico Data.

Location: London, UK

Function: Professional Services / Customer Success (Hybrid)

Reporting To: SVP Delivery

About Indico Data

Indico Data is the leading Agentic AI platform for insurance decision‐making, recognized by industry analysts and experts for its impact across underwriting, claims, and policy servicing.

Role Overview

You will own strategic enterprise customers end‐to‐end — from onboarding through renewal and expansion — and serve as a trusted advisor through complex transformation programs. UK/Insurance expertise is a strong differentiator. This position is a blend of two critical delivery motions:

  • Customer Success Management — ensuring adoption, retention & value realization
  • Engagement Management — driving customer onboarding motions inclusive of use case scoping, project delivery, and stakeholder alignment

Why This Role Matters

Indico's growth depends on transforming initial customer wins into scalable, multi‐LoB enterprise programs — this role ensures we protect what we sell and sell to our services & software strengths.

Ideal Candidate

Former management consultant with SaaS delivery experience, strong executive presence, ability to lead multiple transformation efforts, and commercial/contractual fluency.

Key Responsibilities

  • Customer Success (60%)
    • Own strategic account planning, EBRs, and stakeholder management for assigned customers
    • Own expansion and upsell pipeline
    • Track and improve usage, customer satisfaction, and ROI/benefit realization
  • Engagement Management (30%)
    • Lead implementation efforts from design through testing & deployment
    • Coordinate scoping, resource planning, and execution across internal teams
    • Translate business/operational needs into design requirements
    • Manage multiple concurrent workstreams with clear communication and risk controls
    • Develop business cases and value narratives to support renewal and customer retention efforts
  • Program Maturity Support (10%)
    • Contribute to continuous improvement of methodologies, playbooks, and enablement content
    • Serve as escalation owner for Delivery and product adoption blockers
    • Support partner delivery interactions as we scale SI collaboration

Candidate Background & Skills

Required

  • 6+ years relevant experience in enterprise SaaS delivery, consulting, or transformation roles
  • Demonstrated success running complex, executive‐visible programs
  • Executive presentation skills (e.g. presenting to senior stakeholders and navigating enterprise politics)
  • Technical aptitude for complex platforms; comfortable learning new AI/automation tech quickly
  • Prior commercial negotiation ownership (renewals, expansions, SoW development)
  • Strong analytical, reporting and communication skills
  • Ability to work independently in ambiguous environments and deliver under tight deadlines

Preferred

  • Delivery experience in Insurance, Financial Services, or other regulated industries
  • Experience with AI/ML, document automation, or intelligent workflow platforms

Success Criteria (12 Months)

  • 100% renewal of owned accounts; NDR target achieved or exceeded
  • Customers demonstrate quantified value realization (ROI & adoption maturity benchmarks)
  • Implementation plans deliver on‐time production deployments with clearly defined success criteria met
  • Customers become advocates (references, case studies, and expansion champions)
  • Internal teams view you as the orchestrator of value and delivery predictability

Customer Delivery Manager in London employer: Indico Data

Indico Data is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact in the insurance sector. Our hybrid work model promotes flexibility, allowing you to balance professional and personal commitments effectively.
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Contact Detail:

Indico Data Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Delivery Manager in London

Tip Number 1

Network like a pro! Reach out to your connections in the industry, especially those who work at Indico Data or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.

Tip Number 2

Prepare for interviews by researching common questions for Customer Delivery Managers. Think about how your past experiences align with the role's requirements, especially around customer success and engagement management.

Tip Number 3

Showcase your expertise! During interviews, share specific examples of how you've driven customer satisfaction and managed complex projects. This will help you stand out as a candidate who can deliver real value.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Indico Data.

We think you need these skills to ace Customer Delivery Manager in London

Customer Success Management
Engagement Management
SaaS Delivery Experience
Executive Presentation Skills
Stakeholder Management
Analytical Skills
Communication Skills
Project Delivery
Resource Planning
Business Case Development
Technical Aptitude
Commercial Negotiation
Adaptability
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Delivery Manager role. Highlight your experience in SaaS delivery and customer success, and don’t forget to mention any relevant insurance expertise. We want to see how you can bring value to our team!

Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex programs and drive customer satisfaction. Use metrics where possible to show how you’ve made a difference. Numbers speak volumes, and we love seeing quantifiable results!

Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with our customers and be a trusted advisor. Share your passion for customer success and transformation, and don’t hesitate to show us what makes you unique!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Indico Data. We can’t wait to hear from you!

How to prepare for a job interview at Indico Data

Know Your Stuff

Make sure you understand the ins and outs of Indico Data's platform and how it applies to the insurance industry. Brush up on your knowledge of AI and SaaS delivery, as well as any recent trends in customer success management. This will show that you're not just interested in the role, but that you’re genuinely invested in the company’s mission.

Showcase Your Experience

Prepare to discuss specific examples from your past roles that highlight your experience in managing complex transformation programs. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you’ve driven customer success and engagement management in previous positions.

Engage with Questions

Don’t just wait for the interviewer to ask questions; come prepared with insightful queries about the company's approach to customer success and how they measure ROI. This not only demonstrates your interest but also gives you a chance to assess if the company aligns with your values and career goals.

Demonstrate Executive Presence

Since this role involves presenting to senior stakeholders, practice your executive presentation skills. Be confident, articulate, and concise in your responses. Show that you can navigate enterprise politics and communicate effectively with various levels of an organisation.

Customer Delivery Manager in London
Indico Data
Location: London
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I
  • Customer Delivery Manager in London

    London
    Full-Time
    48000 - 72000 £ / year (est.)
  • I

    Indico Data

    50-100
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