At a Glance
- Tasks: Manage and maintain operational data in Salesforce and Kantata while automating processes with AI tools.
- Company: Join a forward-thinking AI company focused on transforming operations across various industries.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on detail and accuracy, perfect for tech-savvy individuals.
- Why this job: Be at the forefront of operational excellence and make a real impact using innovative technology.
- Qualifications: 1-3 years in operations or data roles, with experience in Salesforce and a passion for automation.
The predicted salary is between 31500 - 38500 £ per year.
About the Role
Indicium AI's European Operations team is responsible for staffing/resource allocation, contractor management, compliance, vendor management, and IT/systems across a growing portfolio of clients spanning Financial Services, Energy, and Healthcare clients.
We're looking for a London-based Operations Analyst to join the team, with a particular focus on the administration and maintenance of data across Salesforce and Kantata.
This is a hands-on, detail-focused role for someone who takes pride in clean, well-maintained systems data and keen to use AI tools to automate and streamline manual operational processes, rather than just work through them by hand.
What You'll Do
- Salesforce & Kantata administration - Own the day-to-day accuracy, hygiene, and maintenance of operational data across Salesforce and Kantata (PSA), including resourcing, engagement, and contractor records.
- Data quality & governance - Proactively identify and resolve data discrepancies, duplicate or stale records, and inconsistent data entry across systems.
- Process automation - Identify manual, repetitive operational processes and use AI tools to automate or streamline them, reducing turnaround time and manual error.
- Staffing & resourcing support - Support weekly staffing reporting (new joiners, bench, open roles, pipeline) drawing on accurately maintained Kantata data.
- Revenue & margin data integrity - Ensure resourcing and engagement data feeding revenue and margin reporting is accurate and up to date.
- Contractor management - Support the weekly contractor governance cycle: SOW expiry tracking, roster maintenance, and margin data accuracy for fixed-price and day-rate engagements.
- Cross-functional collaboration - Work closely with Talent, Sales, and People teams to keep resourcing, pipeline, and headcount data aligned across systems.
- Vendor & compliance support - Assist with contractor agreements, vendor onboarding, and compliance workflows (e. g. IR35/off-payroll considerations, SOW documentation).
What We're Looking For
- 1-3 years' experience in an operations, systems administration, or data-focused role (professional services, consulting, or tech environments preferred).
- Direct experience administering or maintaining data in Salesforce and/or a PSA tool (Kantata/Kimble or similar) this is central to the role.
- A genuine interest in using AI tools to automate manual processes; you look for the automation opportunity before doing something the same way twice.
- Sharp attention to detail, this role touches margin, contract, and compliance data where accuracy matters.
- Comfortable working cross-functionally with Talent, Sales, and People teams, translating their needs into clean, structured data outcomes.
- Clear, concise written communication; comfortable producing summaries for senior stakeholders.
- Ability to work independently, manage multiple recurring workstreams, and follow through on details without heavy oversight.
- Nice to Have
- Familiarity with contractor/IR35 considerations in a UK context
- Experience using AI tools (e. g. Claude, Chat GPT, or workflow automation platforms) to build lightweight automations or process improvements.
- Exposure to margin/profitability data in a project-based business.
Operations Analyst - Europe Operations in London employer: Indicium AI
As a People Leader in Europe, you will join a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Our commitment to competitive compensation, comprehensive benefits, and a supportive environment fosters engagement and retention, making us an exceptional employer in the UK and Portugal. With opportunities to shape our people strategy and collaborate with global leaders, you will play a pivotal role in driving our mission forward while enjoying the unique advantages of working in a fast-growing, international organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst - Europe Operations in London
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We think you need these skills to ace Operations Analyst - Europe Operations in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Indicium AI, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Indicium AI
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Indicium AI’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
