At a Glance
- Tasks: Provide first-line IT support in a cloud-first environment, focusing on Google Workspace and Slack.
- Company: Join Indicium AI, a leading global AI consultancy with a collaborative culture.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on security and compliance.
- Why this job: Kickstart your IT career while helping others and learning cutting-edge technologies.
- Qualifications: Some IT support experience and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
About Indicium AI
Indicium AI is trusted by the world's leading enterprises to deliver AI into production at scale. We are a global AI-native consultancy with proven experience across Financial Services, Energy & Utilities, Healthcare & Life Sciences, Retail & CPG, and Manufacturing. From strategy, to build, to business outcomes, we unlock value from AI with unmatched clarity, speed, and capability.
Powered by 600+ AI experts serving 50+ enterprise clients from 5 global locations, we work side-by-side with top partners - including Anthropic, Databricks, AWS, OpenAI, and Microsoft - to deliver modern AI with speed and measurable impact.
Role Overview
The IT Support Engineer provides first-line technical support across a modern, cloud-first environment. This role focuses on supporting users primarily within Google Workspace and Slack, while also assisting with Microsoft 365 services and cloud-based tooling. You will work closely with IT staff to resolve incidents, fulfil service requests, and maintain secure, well-documented systems in line with ISO 27001 requirements. This role is ideal for someone early in their IT career who enjoys troubleshooting, learning new technologies, and helping people work effectively. You will gain hands-on experience with professional IT service management, endpoint management, cloud platforms, and security-conscious processes.
Key Responsibilities
- You will act as the first point of contact for IT support requests using FreshService, ensuring tickets are logged, prioritised, and resolved according to documented processes.
- You will support end users with Google Workspace, Slack, and Microsoft 365 issues, including account access, permissions, and general troubleshooting.
- You will assist with user onboarding and offboarding, including device provisioning and access management using tools such as SimpleMDM, Intune, and NinjaRMM.
- You will provide basic support for laptops, mobile devices, and peripherals, escalating more complex hardware or software issues when required.
- You will follow established security and operational procedures to support ISO 27001 compliance, including access control, asset management, and incident reporting.
- You will maintain clear documentation and contribute to the IT knowledge base to help improve service quality and consistency.
Required Skills and Experience
- You have some practical exposure to IT support or technical problem-solving in a real environment, whether through work, study, or hands-on projects.
- You have a working understanding of Windows and/or macOS, common workplace software, and basic troubleshooting approaches.
- You are comfortable following documented processes and keeping track of work using a ticketing system or similar workflow.
- You can communicate clearly and professionally with users of varying technical ability, and you take ownership of issues through to resolution.
- You are organised, reliable, and able to manage multiple support requests in a structured environment.
Desirable (Nice to Have)
- Some exposure to Google Workspace, Microsoft 365, or Slack administration is beneficial.
- Familiarity with ticketing systems, endpoint management tools, or security software is a plus.
- Any awareness of cloud platforms such as AWS or Azure, version control platforms like GitHub, or development tools such as JetBrains products is advantageous, but not required.
- An interest in information security or working within standards such as ISO 27001 is welcomed.
Personal Attributes
- You are patient, methodical, and approachable.
- You enjoy helping others and take pride in resolving issues properly rather than quickly cutting corners.
- You are curious about how systems work and motivated to build a long-term career in IT.
- You understand the importance of security, confidentiality, and good documentation.
IT Support Engineer in London employer: Indicium AI
As a People Leader in Europe, you will join a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Our commitment to competitive compensation, comprehensive benefits, and a supportive environment fosters engagement and retention, making us an exceptional employer in the UK and Portugal. With opportunities to shape our people strategy and collaborate with global leaders, you will play a pivotal role in driving our mission forward while enjoying the unique advantages of working in a fast-growing, international organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Indicium AI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Indicium AI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Indicium AI!
✨Direct Apply to Indicium AI
Let's not forget to apply directly through the Indicium AI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Indicium AI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Indicium AI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Indicium AI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
