At a Glance
- Tasks: Lead high-profile European partnerships and ensure delivery excellence across multiple markets.
- Company: Dynamic company committed to diversity and equal opportunities.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team and drive operational excellence in a fast-paced environment.
- Why this job: Make a significant impact in a strategic leadership role with a focus on innovation.
- Qualifications: 8+ years in FMCG or retail, strong financial acumen, and senior stakeholder management experience.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high‑profile, multi‑market European partnerships. This account represents a strategically critical and operationally sophisticated programme, combining high‑volume retail display execution with complex procurement governance, structured savings validation, and rigorous performance reporting.
This is a senior leadership position with full accountability for business unit health, strategic direction, and governance integrity across multiple markets and workstreams. The successful candidate will lead with confidence, protect financial performance, drive European harmonisation, and ensure delivery excellence at scale. This role requires a proactive, data‑led, commercially disciplined leader who can balance operational complexity with strategic transformation.
Key Responsibilities- Own the overall health and strategic direction of the business unit across multiple European markets
- Provide full team leadership across markets and workstreams
- Protect and manage P&L performance, ensuring margin control and financial accuracy
- Enforce procurement governance and structured savings validation processes
- Drive harmonisation and simplification across markets to improve efficiency and consistency
- Lead high‑level stakeholder engagement, building trusted senior relationships
- Ensure proactive, insight‑led reporting and performance management
- Identify risk early and implement mitigation strategies
- Align supply chain, commercial, and operational functions to deliver seamless retail activation
- Champion governance integrity, compliance, and operational discipline
- 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
- Proven experience leading complex, multi‑market accounts
- Demonstrated P&L ownership and strong financial acumen
- Strong commercial negotiation skills
- Experience navigating complex procurement structures and governance models
- Senior‑level stakeholder management experience
- Ability to lead cross‑functional, geographically dispersed teams
Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Clients Service Director - Hybrid - London employer: Indicia Ltd
At Indicia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys the benefits of hybrid working, competitive compensation, and ample opportunities for professional growth within a diverse and inclusive environment. Join us to lead high-profile partnerships and make a meaningful impact across multiple European markets while enjoying the support and resources necessary for your success.
StudySmarter Expert Advice🤫
We think this is how you could land Clients Service Director - Hybrid - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Clients Service Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its key players. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in leading their client services.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in managing complex, multi-market accounts and how you've driven financial performance in previous roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Clients Service Director - Hybrid - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Clients Service Director. Highlight your experience in managing complex, multi-market accounts and any relevant financial acumen. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve driven performance in previous roles. We love seeing candidates who can articulate their strategic vision clearly.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Quantify your achievements where possible, especially around P&L management and stakeholder engagement. We’re keen on results-driven candidates.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Indicia Ltd
✨Know Your Numbers
As a Client Services Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to P&L performance and be ready to discuss how you've managed margins in previous roles. This shows you understand the financial health of a business unit.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, especially in managing cross-functional teams. Think of specific examples where you've led diverse groups to success, particularly in complex, multi-market environments. This will highlight your ability to inspire and drive results.
✨Understand the Market Landscape
Research the FMCG and retail activation sectors thoroughly. Be prepared to discuss current trends and challenges in these areas, and how they might impact the role. This demonstrates your strategic thinking and readiness to lead in a dynamic environment.
✨Engage with Stakeholders
Since stakeholder management is crucial, think of ways you've built trusted relationships in the past. Prepare anecdotes that illustrate your negotiation skills and how you've navigated complex procurement structures. This will show you're equipped to handle high-level engagements.
