At a Glance
- Tasks: Lead high-profile European partnerships and ensure delivery excellence across multiple markets.
- Company: Dynamic company focused on innovative retail solutions and strategic partnerships.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunities and career development.
- Why this job: Make a significant impact in a senior leadership role with diverse responsibilities.
- Qualifications: 8+ years in FMCG or retail activation with strong financial acumen.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high‑profile, multi‑market European partnerships. This account represents a strategically critical and operationally sophisticated programme, combining high‑volume retail display execution with complex procurement governance, structured savings validation, and rigorous performance reporting. This is a senior leadership position with full accountability for business unit health, strategic direction, and governance integrity across multiple markets and workstreams. The successful candidate will lead with confidence, protect financial performance, drive European harmonisation, and ensure delivery excellence at scale. This role requires a proactive, data‑led, commercially disciplined leader who can balance operational complexity with strategic transformation.
Key Responsibilities
- Own the overall health and strategic direction of the business unit across multiple European markets
- Provide full team leadership across markets and workstreams
- Protect and manage P&L performance, ensuring margin control and financial accuracy
- Enforce procurement governance and structured savings validation processes
- Drive harmonisation and simplification across markets to improve efficiency and consistency
- Lead high‑level stakeholder engagement, building trusted senior relationships
- Ensure proactive, insight‑led reporting and performance management
- Identify risk early and implement mitigation strategies
- Align supply chain, commercial, and operational functions to deliver seamless retail activation
- Champion governance integrity, compliance, and operational discipline
Skills, Knowledge and Expertise
- 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
- Proven experience leading complex, multi‑market accounts
- Demonstrated P&L ownership and strong financial acumen
- Strong commercial negotiation skills
- Experience navigating complex procurement structures and governance models
- Senior‑level stakeholder management experience
- Ability to lead cross‑functional, geographically dispersed teams
Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Clients Service Director - Hybrid - London employer: Indicia Ltd
Indicia is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the role of Clients Service Director in London. With a strong emphasis on employee growth and development, we offer comprehensive training and mentorship opportunities, ensuring our team members thrive in their careers. Our hybrid working model promotes flexibility, while our commitment to diversity and equal opportunities creates a supportive environment where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Clients Service Director - Hybrid - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Clients Service Director role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the market. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership skills and financial acumen, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Clients Service Director - Hybrid - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Clients Service Director. Highlight your experience in managing complex, multi-market accounts and any relevant achievements that showcase your strategic leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with P&L management and how you've driven performance in previous roles.
Showcase Your Leadership Style:In your application, give examples of how you've led teams across different markets. We want to see your approach to building relationships and driving results, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Indicia Ltd
✨Know Your Numbers
As a Client Services Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to P&L performance and be ready to discuss how you've managed budgets in the past. This shows you understand the financial health of a business unit.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading cross-functional teams. Think of specific examples where you’ve successfully driven team performance across multiple markets. Highlight your ability to build trusted relationships with senior stakeholders.
✨Understand the Market Landscape
Research the FMCG and retail activation sectors thoroughly. Be prepared to discuss current trends and challenges in these areas, and how they might impact the role. This will show that you're proactive and have a strategic mindset.
✨Prepare Insightful Questions
Think of questions that reflect your understanding of the role's complexities. Ask about their approach to procurement governance or how they measure success across different markets. This demonstrates your genuine interest and strategic thinking.
