Technical Account Manager, DSP Operations

About Index Exchange

Index Exchange is a global advertising supply‑side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast‑paced place to work. You’ll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day; they’re not just buzzwords. We pride ourselves on our independence and openness – not only in our technology, but in our teams. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace and we’re looking for talented professionals to help take us to the next level.

Here’s What You’ll Be Doing Day‑to‑Day

• Technical support for DSPs: Oversee the complete lifecycle of DSP partnerships in EMEA from onboarding to integration. Provide day‑to‑day technical support, troubleshoot issues, and assist account managers with strategic planning. Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
• Collaborate internally and externally to complete tasks for DSP Partners: Build and maintain relationships with partners, both internally and externally. Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
• Support Strategic Planning And Proactively Identify Opportunities For Growth: Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region. Identify ways to improve performance and efficiency, using data‑driven analysis for DSPs.
• Use Data Analysis To Identify Insights And Resolve Problems: Use BI tools to gain an in‑depth understanding of data, tables, metrics, KPIs, and raw logs. Regularly review integration health and monitor DSP performance within EMEA, flagging issues and resolving problems with partners.
• Gain In‑depth Product Expertise To Participate In Technical Conversations: Serve as a consultant to strategic EMEA DSP partnerships, helping them understand product offerings and achieve business objectives. Develop a deep understanding of Index’s product offerings and exchange functions for both DSPs and publishers. Participate in experiments, product releases, and the development of new features on the exchange.
• Complete Daily, Monthly, And Quarterly Operational Tasks: Perform required operational tasks for the region and globally as required. Ensure proper maintenance and documentation of partners’ unique setups and existing problems/issues. Daily monitoring of key KPIs and integration health metrics.
• Travel Regionally And Provide Language Support: Travel regionally to connect with team members and clients when required. Provide cross‑functional support and translation assistance internally and externally to overcome language barriers within the business.
• Act As An Escalation POC: Act as an escalation point for all issues in EMEA, routing problems to the correct teams or resolving them independently. Act as an escalation point for issues occurring in NA/EMEA outside of working hours.
• Project Management And Goal Execution: Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.

Here’s What You Need

• 4‑5 years of experience in solutions consulting, technical account management, or a similar role in the programmatic space, focusing on SSPs and publishers.
• Bachelor’s degree in a related field.
• Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
• Creative thinker with the ability to bring innovative solutions to a technical environment.
• Team player with a positive outlook, contributing to a growing organization.
• Proven ability to work in a high‑growth, fast‑paced environment with limited processes.
• Highly motivated self‑starter with a proactive and success‑driven attitude.
• Exceptional analytical and consulting skills with experience in SQL.
• Strong verbal and written communication skills.
• Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher & servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science is a plus.

Why You’ll Love Working Here

• Comprehensive health, dental, and vision plans for you and your dependents.
• Paid time off, health days, and personal obligation days plus flexible work schedules.
• Competitive retirement matching plans.
• Equity packages.
• Generous parental leave available to birthing, non‑birthing, and adoptive parents.
• Annual well‑being allowance plus fitness discounts and group wellness activities.
• Employee assistance program.
• Mental health first aid program that provides an in‑the‑moment point of contact and reassurance.
• One day of volunteer time off per year and a donation‑matching program.
• Bi‑weekly town halls and regular community‑led team events.
• Multiple resources and programming to support continuous learning.
• A workplace that supports a diverse, equitable, and inclusive environment.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility For Applicants With Disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information on how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

AI Disclaimer

Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.

Vacancy Status

This posting is for an existing vacancy.