Senior Account Manager, Marketplaces

Index Exchange is a global advertising supply-side platform enabling media owners to maximise the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They’re not just buzzwords. We pride ourselves on our independence and openness, not only in our technology but also in our teams. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution?

Index Exchange is seeking a Senior Account Manager, Marketplaces to join a nimble, fast-growing team in EMEA. This role will be vital in developing a new line of business at Index, overseeing key client relationships while working across various internal teams. It is the job of the Account Manager, Marketplaces, to ensure that Index exceeds our clients’ expectations by providing an excellent level of service. The ability to work independently and to be accountable, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and understanding of Index’s offering to position complex, innovative, real-time media trading solutions as simple, accessible, and easy to understand. As a client advocate, you will track, resolve and/or escalate customer issues while communicating updates and managing expectations both internally and externally. This role provides an opportunity to make an immediate impact as part of a dedicated team focused on building the fastest-growing product offering in Index’s history.

What We’re Looking For:

• Knowledgeable: A core requirement is a deep understanding of the advertising technology ecosystem. You will act as a dependable resource, addressing a variety of questions, issues, and requests. Proficiency in systems such as Excel, PowerPoint, Looker, Trello, Confluence, JIRA and SalesForce is encouraged for effective performance in this role.
• Collaborative: You will work cross-functionally with other Index Exchange teams to execute operational strategies that unlock available opportunities.
• Problem Solving: The relationships you will manage represent a new set of clients for Index Exchange, requiring creativity and flexibility to service effectively. Adapting to changing circumstances in a timely manner is crucial, as this line of business continues to grow.

Here’s What You’ll be Doing:

• Oversee and develop relationships with strategic customers throughout the account lifecycle, including onboarding, account planning, scaling and optimization.
• Drive outcomes across your book of business by monitoring and analyzing key performance trends, identifying and unlocking new opportunities based on these insights.
• Execute operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
• Collaborate with your manager to drive Index adoption and upsells by deeply understanding customer needs and product gaps.
• Utilize Salesforce, Trello, JIRA and other internal systems to ensure accurate and up-to-date account information.
• Contribute to end-to-end strategies for high-potential partners, including product implementations and improvements.
• Track, resolve, and/or escalate customer issues while effectively communicating updates and managing expectations both internally and externally.

Here's What You Need:

• 5+ years of experience in an account management capacity within the programmatic advertising industry.
• Excellent written and verbal communication skills, with attention to detail and polish.
• Strong work ethic and creative mindset, willing to go the extra mile to meet client needs and deliverables.
• Goal-oriented approach to your book of business, constantly prioritising within your client base to add value.
• Proficiency in data-driven decision-making and a focus on process refinement and efficiency.
• Bachelor's Degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.
• Expertise in Excel and PowerPoint, with the ability to quickly learn new platforms such as SalesForce, Looker, Trello, JIRA and Confluence.

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents.
• Paid time off, health days, and personal obligation days plus flexible work schedules.
• Competitive retirement matching plans.
• Equity packages.
• Generous parental leave available to birthing, non-birthing, and adoptive parents.
• Annual well-being allowance plus fitness discounts and group wellness activities.
• Employee assistance program.
• Mental health first aid program that provides an in-the-moment point of contact and reassurance.
• One day of volunteer time off per year and a donation-matching program.
• Bi-weekly town halls and regular community-led team events.
• Multiple resources and programming to support continuous learning.
• A workplace that supports a diverse, equitable, and inclusive environment.

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realise that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities: Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere: Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.