Associate Account Manager

About Index Exchange

Index Exchange is a global advertising supply‑side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index? Index is an exciting and fast‑paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They’re not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution?

What We’re Looking For

• Efficient: Provide essential operational support for smooth account management and assist with day‑to‑day account operations while maintaining strong client relationships.
• Collaborative: Work cross‑functionally with account management, sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index Platform.
• Communicative: Facilitate internal communication between account managers and other Index Exchange teams to ensure deliverables stay on track and meet deadlines.

Here’s What You’ll Be Doing

• Assist in the day‑to‑day operations of our agency and brand marketer partners across the UK, working with major holding companies.
• Coordinate with internal teams to ensure client needs are met and deliverables are provided promptly.
• Support account managers in collecting and analyzing data to identify key insights and drive solutions through a data‑centric approach.
• Execute operational tasks such as performance monitoring, report creation, and updating internal systems with accurate account information.

Here’s What You Need

• 1–2 years of experience in digital media; client‑facing experience preferred.
• Strong time management skills with the ability to prioritize and meet deadlines in a fast‑paced environment.
• Ability to leverage data and analytics to solve customer problems.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to work collaboratively and independently while remaining proactive and self‑motivated.
• Proficiency in Excel and Microsoft Office.
• Experience with DOMO, Looker, Tableau or similar analytical tools is an asset.

Why You’ll Love Working Here

• Comprehensive health, dental, and vision plans for you and your dependents.
• Paid time off, health days, and personal obligation days plus flexible work schedules.
• Competitive retirement matching plans.
• Equity packages.
• Generous parental leave available to birthing, non‑birthing, and adoptive parents.
• Annual well‑being allowance plus fitness discounts and group wellness activities.
• Employee assistance program.
• Mental health first aid program that provides an in‑the‑moment point of contact and reassurance.
• One day of volunteer time off per year and a donation‑matching program.
• Bi‑weekly town halls and regular community‑led team events.
• Multiple resources and programming to support continuous learning.
• A workplace that supports a diverse, equitable, and inclusive environment.

Equal Employment Opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility For Applicants With Disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

AI Disclaimer

Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.

Vacancy Status

This posting is for an existing vacancy.