Level 3 Business Administration Apprentice in Bridgnorth

1.0 General Role Responsibilities

Support the smooth day-to-day running of the Social Housing team through accurate administration, responsive client communication and effective management of information.

Assist with issuing bond terms, reviewing development plans and maintaining client records in Salesforce, while gradually developing the knowledge and confidence to manage a small number of lower-stakes client accounts under appropriate supervision.

Contribute to a consistently professional client experience and build the skills required to progress towards an Account Manager or Bond Officer role.

• 2.0 Role Specific Responsibilities
• Level 3 Business Administration Apprentice
• 2.1 Overview

Working within the Social Housing team, the successful candidate will provide essential administrative and operational support across client accounts and bond-related activities.

The role combines correspondence, record keeping, document preparation and coordination with opportunities to learn about bond terms, development plans and client account management.

With training and guidance, the apprentice will progressively take on more responsibility, including a small portfolio of lower-stakes accounts, with the longer-term aim of developing into an Account Manager or Bond Officer.

• 2.2 Role Specific Tasks
• Handle incoming calls and emails, responding professionally, progressing routine queries and referring more complex matters to the appropriate colleague.
• Organise inbound and outbound correspondence, ensuring documents and digital files are accurate, accessible and appropriately stored.
• Maintain accurate client, development and bond-related records, including filing, checking and updating information.
• Use Salesforce CRM to enter and update client information, record communications, track actions and support the administration of accounts.
• Assist with preparing and issuing bond terms, ensuring relevant information and documentation are complete and checked through the appropriate approval process.
• Review development plans and supporting documents, identifying relevant information and raising questions or discrepancies with experienced colleagues.
• Support the day-to-day administration of Social Housing client accounts, monitoring outstanding information and following up agreed actions.
• Gradually manage a small number of lower-stakes client accounts under supervision, providing timely updates and maintaining a positive client experience.
• Prepare reports, letters, spreadsheets and meeting materials, ensuring accuracy and consistency.
• Coordinate meetings, calls and appointments, keeping clear notes and tracking follow-up actions.
• Handle confidential information in line with GDPR and company data protection policies.
• Undertake wider administrative duties and participate in training to develop commercial, technical and relationship-management skills.

The responsibilities outlined are representative of the principal duties associated with the role.

Colleagues are expected to work flexibly and undertake other appropriate duties as required.

3.0 Ideal Candidate Profile

We are looking for a reliable, enthusiastic and organised individual who is keen to begin or develop a professional career.

This is an entry-level apprenticeship, suitable for school or college leavers as well as those seeking a new direction.

Previous office, CRM or housing-sector experience is not required.

We value a positive attitude, attention to detail, good communication and a genuine willingness to learn.

The successful candidate will receive training and support while gradually developing responsibilities within the Social Housing team.

• Reliable and punctual, with good time management and a commitment to the role.
• Eager to learn new skills, accept guidance and engage with training.
• Positive, motivated and willing to support colleagues.
• Careful and accurate when completing tasks and following instructions.
• Friendly, approachable and able to communicate clearly.
• Organised in managing tasks, paperwork and information.
• Basic IT confidence and a willingness to learn how to use Outlook, Word, Excel, Salesforce and other business systems; prior experience with these systems is not essential.
• Ambitious and interested in progressing towards an Account Manager or Bond Officer position as skills and experience develop.
• 4.0 Additional Desirable Attributes

Some experience of administration, customer service or organising information would be an advantage, whether gained through part-time work, work experience, volunteering or education.

However, no previous employment or office experience is necessary.

We welcome applications from candidates at the start of their careers who demonstrate enthusiasm, reliability and potential.

Full training will be provided, including on Salesforce, bond processes and the social housing sector.

5.0 Indevor Group Introduction

Indevor Group is the UK’s leading provider of Infrastructure Support Services to the Housebuilding and Built Environment Sectors.

Indevor prides itself on providing innovative solutions to serve our clientele, with a focus on delivering vital ancillary services to housebuilders.

Our clients include some of the UK’s leading FTSE 100 companies and leading New Homes Warranty Providers, including the National House Building Council.

We have built a culture that balances ambition with support.

Our commitment to our people has earned us Gold accreditation from Investors in People, a Construction News Best Place to Work 2026 nomination, and recognition in The Sunday Times Best Places to Work for two consecutive years (2025 and 2026).

We are looking for people who want to become part of our evolving story, embrace challenges and contribute to our ambitions.

6.0 Company Specifics Introduction

The position is based in Euxton, Chorley, within the Social Housing team, reporting to the Housing Sector Lead.

The role is initially office-based, with potential for hybrid working following induction.

The apprentice will receive structured training in administration, Salesforce, client communications, bond terms and development plan reviews.

Responsibility for a small number of lower-stakes accounts will be introduced progressively, according to capability and supervision, supporting future progression towards an Account Manager or Bond Officer role.