Trainee Claims Handler - Insurance

Job Title: Subsidence Adjusting Executive Location: Remote Salary: Up to £28k The Opportunity: An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you\’re passionate about delivering great outcomes independently, this role is for you. Your Responsibilities Will Include: Managing a portfolio of subsidence claims up to an agreed value Acting as the primary point of contact for both customers and clients Making technical decisions on your cases once training and licensing are complete Producing tailored reports and maintaining accurate action plans for each claim Ensuring reserve accuracy and driving claims to a timely resolution Liaising with suppliers to monitor progress and service quality Communicating updates with all stakeholders throughout the claims process About You – Knowledge and Experience: Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy Highly Organised: Capable of prioritising and managing a busy caseload efficiently Adaptable: Comfortable working in a fast-paced environment and responding to change Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey Professional Mindset: Positive, resilient, and open to new technology and process improvement Skills That Will Be Developed in the Role: Comprehensive role-specific training tailored to best practices and system use Support towards achieving the Chartered Institute of Loss Adjusters\’ Cert CILA qualification Ongoing professional development through access to leading industry resources What You’ll Get: Qualification Support: Funding for CII/CILA certifications Pension Scheme : SIPP with up to 6% match Life Assurance: Up to 10x salary cover Partner Life Assurance: Optional £25k–£250k cover Private Medical Insurance : Individual cover, upgradeable to family Health Cash Plan: Everyday healthcare reimbursement Dental Insurance : Optional individual or family cover Employee Assistance Programme: 24/7 confidential support services Bike to Work Scheme: Loaned bike and accessories Eye Test Vouchers: Paid tests plus glasses discount Income Protection: 60% salary up to 5 years Gym Discounts: Save at 3,700+ gyms Travel Insurance: Annual, including winter sports Critical Illness Insurance: £25k–£500k, tax-free payout Additional Leave Purchase : Buy up to one extra week Electric Car Lease: All-inclusive, tax-saving vehicle lease Cashback Card: Up to 15% on spending