Claims Administrator in Surrey, West Molesey

We are seeking a proactive and highly organised Administrator to join our client, a growing restoration company, based at their Head Office in West Molesey. This role is ideal for someone who thrives in a varied role, enjoys working across different tasks, and can organise themselves to perform consistently at a high level. This role is primarily responsible for managing all Restoration Claims allocated to Head Office and Head Office–owned territories. You will oversee the entire claims process—from allocation and administration through to fulfilment, delivery, reporting, and closure. The Administrator will also monitor claims activity carried out by Franchisees, providing support and performance reporting to ensure consistent standards of claims management are maintained across the network. In addition, the role will include a range of general administrative duties supporting other areas of the business and our associated companies.

Key Responsibilities:

• Manage inbound calls and emails from the call centre and direct claims allocation emails from national accounts to the appropriate territories.
• Oversee and coordinate the end-to-end claims management process, ensuring timely and accurate administration.
• Maintain effective communication with the Production and CSR teams to ensure smooth daily operations.
• Monitor Franchisee claims activity and provide performance reports and support as needed.
• Handle general administrative tasks, including document management, filing, and archiving of support and legal documents.
• Provide excellent customer service when handling calls or enquiries.
• Support additional administrative functions across the business as required.

Requirements:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Claims Experience is desirable but not essential.
• Knowledge of QuickBooks and basic accounting principles preferred but not essential.
• Strong organisational and multitasking skills with a keen eye for detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Why Join Our Client?

This is an exciting opportunity to join a growing and ambitious business at a pivotal stage of its development. With a strong reputation in the restoration sector and continued expansion across the UK, the company is investing in both its people and infrastructure to support future growth. As the business continues to expand its national footprint, there will be genuine opportunities for career progression and development for individuals who demonstrate initiative, commitment, and a desire to grow with the organisation. This role offers the chance to become an integral part of a supportive team where your contribution will have a direct impact on the ongoing success of the business.