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- Tasks: Lead a high-performing Customer Success team and manage strategic accounts.
- Company: Fast-growing global SaaS/FinTech business with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team and make a real difference in customer experience.
- Why this job: Shape and scale impactful customer success strategies in a thriving industry.
- Qualifications: Experience in B2B SaaS, FinTech, or InsurTech, especially in insurance.
The predicted salary is between 60000 - 80000 £ per year.
Do you have strong Customer Success leadership experience within B2B SaaS, FinTech or InsurTech? Comfortable acting as a player-manager, owning strategic accounts while also leading and developing a high-performing Customer Success team? We are looking for a Customer Success Lead to join a fast-growing global SaaS/FinTech business, helping shape and scale a high-impact Customer Success function. Experience within the insurance sector is highly important for this role.
What you will do as Customer Success Lead:
- Lead and develop a high-performing Customer Success team, driving performance across retention, adoption, and expansion targets
- Own a portfolio of strategic, high-value customer accounts, acting as a senior escalation point and trusted partner
- Drive customer retention, growth, and lifetime value through proactive, data-led success strategies
- Build and implement customer lifecycle frameworks, playbooks, and scalable processes
- Oversee renewal and expansion strategy, ensuring accurate forecasting and strong commercial outcomes
- Partner cross-functionally with Sales, Product, and Operations to improve customer experience and internal workflows
- Act as the voice of the customer, feeding insights into product and roadmap discussions
- Lead QBR governance, supporting customers in demonstrating ROI and long-term value
- Support operational improvements across customer workflows and service delivery
What you’ll need:
- Proven experience leading Customer Success teams in a B2B SaaS, FinTech, or InsurTech environment
- Strong experience within the insurance sector is essential
- Strong experience managing strategic, high-value customer relationships
- Track record of driving retention, expansion, and customer lifetime value
- Experience in a player-manager or hybrid leadership role
- Strong commercial mindset with a data-driven approach to decision making
- Confident communicator with the ability to influence senior stakeholders
- Experience using CRM / Customer Success platforms (e.g. Salesforce, Zendesk or similar)
- Strong problem-solving skills and ability to manage complex escalations
- Comfortable working in a fast-paced, high-growth environment
Customer Success Lead in Slough employer: Indesure Recruitment
Contact Detail:
Indesure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B SaaS, FinTech, or InsurTech sectors. Attend industry events and webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its customer success strategies. Be ready to discuss how your experience aligns with their goals, especially in the insurance sector.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've developed high-performing teams and driven customer retention and growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can easily track your progress.
We think you need these skills to ace Customer Success Lead in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Lead role. Highlight your experience in B2B SaaS, FinTech, or InsurTech, and don’t forget to showcase your leadership skills and any relevant achievements in the insurance sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer retention and growth, and how you’ve successfully managed high-value accounts.
Showcase Your Data-Driven Mindset: Since we love a data-driven approach, make sure to include any metrics or KPIs that demonstrate your success in previous roles. Whether it’s retention rates or customer lifetime value, numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Indesure Recruitment
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as retention rates and customer lifetime value. Be ready to discuss how you've used data to drive decisions in your previous roles, especially in the context of B2B SaaS or the insurance sector.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading teams, particularly in a player-manager role. Think of specific examples where you developed team members or improved performance. Highlight your approach to building a high-performing culture and how you balance strategic account management with team leadership.
✨Demonstrate Cross-Functional Collaboration
Since this role involves partnering with Sales, Product, and Operations, come equipped with examples of how you've successfully collaborated across departments. Discuss any frameworks or processes you've implemented that improved customer experience and internal workflows.
✨Be the Voice of the Customer
Prepare to articulate how you've acted as the voice of the customer in past roles. Share insights on how you've gathered customer feedback and used it to influence product development or service delivery. This will show your potential employer that you understand the importance of customer insights in shaping business strategies.