At a Glance
- Tasks: Manage and oversee the entire claims process while supporting various administrative duties.
- Company: A growing restoration company with a strong reputation and ambitious growth plans.
- Benefits: Opportunities for career progression, supportive team environment, and investment in your development.
- Other info: Exciting chance to grow with a company expanding its national footprint.
- Why this job: Join a dynamic team and make a real impact in a pivotal role within a thriving business.
- Qualifications: Strong organisational skills, communication abilities, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and highly organised Administrator to join our client, a growing restoration company, based at their Head Office in West Molesey.
This role is ideal for someone who thrives in a varied role, enjoys working across different tasks, and can organise themselves to perform consistently at a high level.
This role is primarily responsible for managing all
Restoration Claims allocated to Head Office and Head Office–owned territories.
You will oversee the entire claims process—from allocation and administration through to fulfilment, delivery, reporting, and closure.
The Administrator will also monitor claims activity carried out by Franchisees, providing support and performance reporting to ensure consistent standards of claims management are maintained across the network.
In addition, the role will include a range of general administrative duties supporting other areas of the business and our associated companies.
Key Responsibilities
- Manage inbound calls and emails from the call centre and direct claims allocation emails from national accounts to the appropriate territories.
- Oversee and coordinate the end-to-end claims management process, ensuring timely and accurate administration.
- Maintain effective communication with the Production and CSR teams to ensure smooth daily operations.
- Monitor Franchisee claims activity and provide performance reports and support as needed.
- Handle general administrative tasks, including document management, filing, and archiving of support and legal documents.
- Provide excellent customer service when handling calls or enquiries.
- Support additional administrative functions across the business as required.
Requirements
- Proficient in
- Microsoft Office
(Word, Excel, Outlook).
- Claims Experience is desirable but not essential
- Knowledge of
Quick Books and basic accounting principles preferred but not essential.
- Strong organisational and multitasking skills with a keen eye for detail.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team
Why Join Our Client?
This is an exciting opportunity to join a growing and ambitious business at a pivotal stage of its development.
With a strong reputation in the restoration sector and continued expansion across the UK, the company is investing in both its people and infrastructure to support future growth.
As the business continues to expand its national footprint, there will be genuine opportunities for career progression and development for individuals who demonstrate initiative, commitment, and a desire to grow with the organisation.
This role offers the chance to become an integral part of a supportive team where your contribution will have a direct impact on the ongoing success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Indesure Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Indesure Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Administrator in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Indesure Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Indesure Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Indesure Recruitment!
How to prepare for a job interview at Indesure Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
