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- Tasks: Manage commercial property claims from start to finish using advanced digital tools.
- Company: Join a dynamic and innovative claims team at Indesure Recruitment.
- Benefits: Competitive salary, hybrid working, 25 days leave, and private medical cover.
- Why this job: Be part of a modern claims operation that values innovation and service excellence.
- Qualifications: Experience in handling commercial property claims and strong communication skills.
- Other info: Ongoing training and professional development opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This range is provided by Indesure Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Remote (UK candidates only)
About the Role:
An exciting opportunity has arisen for an experienced Desk-Based Commercial Property Claims Adjuster / Handler to join a dynamic and forward‑thinking claims team. In this role, you’ll be responsible for managing a portfolio of commercial property claims from first notification through to settlement. You’ll use advanced digital tools, including video technology for virtual site assessments and customer discussions, to assess loss, confirm liability, and make timely, accurate decisions that move claims forward efficiently. This position offers a great balance of technical challenge, customer interaction, and operational responsibility. Acting as the central contact for all parties – including clients, brokers, suppliers, and policyholders – you’ll ensure smooth communication and consistent claim progress from start to finish.
Key Responsibilities:
- Take ownership of commercial property claims from instruction through to closure
- Make well‑reasoned early decisions on liability, coverage, and contractor involvement
- Coordinate and monitor suppliers to deliver high‑quality, cost‑effective outcomes
- Maintain precise control over costs, documentation, and timelines
- Communicate clearly and professionally with all stakeholders throughout the claim process
- Demonstrate flexibility and resilience during busy or surge periods
What We’re Looking For:
- Claims Experience: Proven experience handling commercial property claims end‑to‑end
- Adjusting Knowledge: Previous experience as a field or commercial loss adjuster would be an advantage
- Professional Development: Ideally working towards or already holding ACII / ACILA qualifications
- Business Interruption Understanding: Sound knowledge or willingness to learn BI principles
- Tech‑Savvy & Adaptable: Comfortable using modern systems and evolving processes
- Customer‑Focused: Excellent communicator with a natural ability to build trust and manage expectations
- Organised & Detail‑Oriented: Strong documentation, reporting, and negotiation skills
What’s on Offer:
- A competitive salary package reflective of your background and qualifications
- Hybrid working – split your time between home and the office
- 25 days annual leave plus bank holidays
- Private medical cover (inclusive of pre‑existing conditions)
- Life assurance and income protection
- Access to voluntary benefits such as dental insurance, cycle‑to‑work scheme, season ticket loans, and wellbeing apps
- A dedicated Employee Assistance Programme offering wellbeing support
- Discounts on a variety of lifestyle and retail services
Why Join:
This is more than just a desk‑based adjusting role – it’s an opportunity to be part of a modern claims operation that embraces innovation, efficiency, and service excellence. You’ll be supported with ongoing technical training and professional development, giving you the tools to progress your career in an environment that values growth and quality.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service and Administrative
Industries: Insurance
Desktop Claims Adjuster employer: Indesure Recruitment
Contact Detail:
Indesure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for claims adjusters and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Since this role involves using advanced digital tools, be ready to discuss your experience with technology during interviews. Highlight any relevant software or systems you've used in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Desktop Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Desk-Based Claims Adjuster. Highlight your relevant experience in handling commercial property claims and any tech-savvy skills you have. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your customer-focused approach and any relevant qualifications like ACII or ACILA.
Showcase Your Communication Skills: As a central contact for all parties, clear communication is key. In your application, demonstrate your ability to communicate professionally and effectively. We love candidates who can build trust and manage expectations seamlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Indesure Recruitment
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of commercial property claims. Be ready to discuss specific cases you've handled, focusing on your decision-making process and how you managed communication with all parties involved.
✨Show Off Your Tech Skills
Since this role involves using advanced digital tools, make sure to highlight your tech-savviness. Prepare examples of how you've used technology in previous roles, especially for virtual assessments or managing claims efficiently.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. During the interview, demonstrate your excellent communication skills by answering questions succinctly and engagingly. Remember, you're showcasing your ability to build trust and manage expectations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think of situations where you had to make tough decisions regarding liability or coverage, and be prepared to explain your thought process and the outcomes.
