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- Tasks: Manage domestic and commercial subsidence claims with full autonomy and support.
- Company: Join an award-winning Subsidence Services Division focused on delivering great outcomes.
- Benefits: Enjoy flexible remote work, qualification support, and a range of health and wellness perks.
- Why this job: Perfect for those who thrive in a fast-paced environment and want to make a real impact.
- Qualifications: Previous experience in subsidence claims and strong communication skills are essential.
- Other info: Comprehensive training and ongoing professional development opportunities available.
The predicted salary is between 24000 - 32000 £ per year.
An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.
Your Responsibilities Will Include:
- Managing a portfolio of subsidence claims up to an agreed value
- Acting as the primary point of contact for both customers and clients
- Making technical decisions on your cases once training and licensing are complete
- Producing tailored reports and maintaining accurate action plans for each claim
- Ensuring reserve accuracy and driving claims to a timely resolution
- Liaising with suppliers to monitor progress and service quality
- Communicating updates with all stakeholders throughout the claims process
About You – Knowledge and Experience:
- Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
- Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
- Highly Organised: Capable of prioritising and managing a busy caseload efficiently
- Adaptable: Comfortable working in a fast-paced environment and responding to change
- Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
- Professional Mindset: Positive, resilient, and open to new technology and process improvement
Skills That Will Be Developed in the Role:
- Comprehensive role-specific training tailored to best practices and system use
- Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
- Ongoing professional development through access to leading industry resources
What You’ll Get:
- Qualification Support: Funding for CII/CILA certifications
- Pension Scheme: SIPP with up to 6% match
- Life Assurance: Up to 10x salary cover
- Partner Life Assurance: Optional £25k–£250k cover
- Private Medical Insurance: Individual cover, upgradeable to family
- Health Cash Plan: Everyday healthcare reimbursement
- Dental Insurance: Optional individual or family cover
- Employee Assistance Programme: 24/7 confidential support services
- Bike to Work Scheme: Loaned bike and accessories
- Eye Test Vouchers: Paid tests plus glasses discount
- Income Protection: 60% salary up to 5 years
- Gym Discounts: Save at 3,700+ gyms
- Travel Insurance: Annual, including winter sports
- Critical Illness Insurance: £25k–£500k, tax-free payout
- Additional Leave Purchase: Buy up to one extra week
- Electric Car Lease: All-inclusive, tax-saving vehicle lease
- Cashback Card: Up to 15% on spending
Contact Detail:
Indesure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the specifics of subsidence claims. Understanding the technical aspects and common challenges faced in this area will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle these issues.
✨Tip Number 2
Practice your communication skills, especially in explaining complex matters clearly and empathetically. Role-playing scenarios with a friend or family member can help you refine your ability to convey information effectively, which is crucial for this role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed a busy caseload in the past. Be ready to discuss specific tools or methods you used to prioritise tasks and ensure timely resolutions, as this will highlight your suitability for the position.
✨Tip Number 4
Research the company culture and values at StudySmarter. Being able to align your personal values with those of the company can make a significant difference in interviews, so think about how your professional mindset fits with their focus on customer orientation and adaptability.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with subsidence claims. Use specific examples that demonstrate your ability to manage claims independently and your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience, how you can contribute to their team, and your adaptability in fast-paced environments.
Highlight Relevant Skills: In your application, emphasise your organisational skills and customer-oriented mindset. Provide examples of how you've successfully managed a busy caseload and delivered positive outcomes for clients.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Indesure Recruitment
✨Showcase Your Subsidence Knowledge
Make sure to highlight your previous experience with subsidence claims during the interview. Be prepared to discuss specific cases you've managed and the outcomes, as this will demonstrate your expertise and understanding of the role.
✨Communicate Clearly and Confidently
As a Claims Handler, strong communication skills are essential. Practice explaining complex concepts in simple terms, and be ready to showcase your negotiation skills. This will help you connect with both customers and clients effectively.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage a busy caseload. Share examples of how you prioritise tasks and maintain accurate action plans for each claim. This will show that you can handle the demands of the role efficiently.
✨Emphasise Your Customer-Oriented Approach
Highlight your commitment to delivering a positive customer journey. Share examples of how you've gone above and beyond for clients in the past, showcasing your proactive and empathetic nature.
