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Claims Handler - Wholesale Insurance Broker
Hybrid - 3 days a week in the office
An established and growing wholesale insurance broker is seeking an experienced Claims Handler to join their friendly and professional team. This role is ideal for someone with a solid background in claims handling and an interest in managing a broad portfolio across multiple insurance lines.
You’ll be responsible for delivering an exceptional claims service, ensuring fair outcomes for clients and fostering strong relationships with insurers and agents. While London Market experience is an advantage, it’s not essential – what matters most is your ability to handle claims with efficiency, accuracy, and a customer-first approach.
Key Responsibilities:
- Manage claims from first notification through to settlement, across a variety of classes including Liability (EL, PL), Professional Indemnity, Property, Contractors All Risks, and Goods in Transit.
- Liaise proactively with clients, insurers, and other stakeholders to provide clear updates, negotiate settlements, and ensure smooth resolution of cases.
- Prepare and process relevant documentation, including ECF/CLASS submissions and monthly bordereaux.
- Instruct external experts such as solicitors or loss adjusters where appropriate.
- Escalate complex or high-value matters to senior management and contribute to departmental process improvements.
What We’re Looking For:
- Proven experience in claims handling, ideally with exposure to liability and property claims.
- Knowledge of London Market processes and systems (such as ECF/CLASS) is beneficial but not essential.
- Cert CII qualification (or willingness to work towards it) welcomed.
- Strong problem-solving abilities and a sharp eye for detail.
- Excellent communication skills and the ability to work collaboratively in a team as well as independently.
- Organised, adaptable, and able to prioritise effectively in a busy environment.
What’s On Offer:
- Competitive salary and comprehensive benefits package.
- Flexible working arrangements.
- Generous holiday allowance, pension, and life insurance.
- Enhanced parental leave.
- Discounts on technology, travel, and leisure.
- Opportunities for professional development and qualifications.
- Charity and volunteering days.
If you’re looking to join a supportive and professional environment where your expertise will be valued, we’d like to hear from you. Apply today to take the next step in your claims career.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative and Customer Service
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Industries
Insurance
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Claims Handler in Chelmsford employer: Indesure Recruitment
Join our award-winning Subsidence Services Division as a Subsidence Claims Handler and experience a supportive work culture that prioritises employee growth and development. With comprehensive training, qualification support, and a range of benefits including private medical insurance and gym discounts, we ensure our team members thrive both professionally and personally in a remote working environment. Embrace the opportunity to make a meaningful impact while enjoying the flexibility and resources that come with working for a leading company in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Chelmsford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Indesure Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Indesure Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Indesure Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Indesure Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Indesure Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Indesure Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Indesure Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Indesure Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
