Subsidence Adjusting Executive in City of London

An exciting opportunity has arisen to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. This role offers full autonomy to manage a portfolio of domestic and commercial claims from instruction through to resolution, supported by a collaborative team and advanced tools.

The position offers flexibility through a hybrid working model, combining home-based work with occasional office collaboration. If you\’re passionate about delivering great outcomes and managing claims with independence, this could be the perfect role for you.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value

• Acting as the primary point of contact for both customers and clients

• Making technical decisions on your cases once training and licensing are complete

• Producing tailored reports and maintaining accurate action plans for each claim

• Ensuring reserve accuracy and driving claims to a timely resolution

• Liaising with suppliers to monitor progress and service quality

• Communicating updates with all stakeholders throughout the claims process

About You Knowledge and Experience:

• Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential

• Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy

• Highly Organised: Capable of prioritising and managing a busy caseload efficiently

• Adaptable: Comfortable working in a fast-paced environment and responding to change

• Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey

• Professional Mindset: Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use

• Support towards achieving the Chartered Institute of Loss Adjusters\’ Cert CILA qualification

• Ongoing professional development through access to leading industry resources

What Youll Get: