Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Loss Adjusters with property claims and guide customers through the process.
- Company: Join a forward-thinking team in the insurance sector based in Leeds.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and flexible perks.
- Why this job: Perfect for problem-solvers who want to make a positive impact in customer service.
- Qualifications: Claims handling experience is essential; strong communication skills are a must.
- Other info: Opportunities for professional development and achieving Cert CILA qualification.
The predicted salary is between 20800 - 29200 £ per year.
Property claims handling experience is essential to be considered for this role.
Location: Leeds (Hybrid)
Salary: up to £29k
The Opportunity:
- Support Loss Adjusters with Commercial Property claims, including Business Interruption and property damage.
- Act as the first point of contact for policyholders.
- Guide customers through the claims process with empathy and clarity.
- Liaise with adjusters, contractors, and insurers to ensure fair, efficient claim resolution.
- Ideal for someone who enjoys problem-solving, clear communication, and making a positive impact.
Your Responsibilities Will Include:
- Acting as the initial point of contact for customers, managing communication throughout the lifecycle of a claim.
- Assisting Loss Adjusters with claim investigation, triage, file setup, and technical support.
- Collaborating with contractors, brokers, and insurers to drive proactive claims resolution.
- Ensuring cases are updated, diarised, and closed efficiently while adhering to SLAs.
- Supporting complex or high-volume claims during surge periods.
- Participating in technical reporting and documentation as required.
- Maintaining excellent customer service throughout the claims process.
About You Knowledge and Experience:
- Claims handling experience is essential, ideally within property-related claims.
- Strong customer service and communication skills, both written and verbal.
- A conscientious, flexible and team-focused attitude.
- Ability to self-manage a busy caseload and prioritise effectively.
- Proficient in MS Word, Excel, and general IT systems.
- Interest in or experience with loss adjusting is highly desirable.
- A full UK driving licence is preferred but not essential.
What You’ll Get:
- Hybrid or remote working options.
- 25 days holiday plus bank holidays.
- Self-Invested Personal Pension Scheme (SIPP).
- Private healthcare (including cover for pre-existing conditions).
- Group Life Assurance.
- Group Income Protection.
- Employee Assistance Programme.
- Flexible benefits including cycle to work scheme, dental cover, green car scheme, season ticket loan.
- Discounts on a wide range of products and services.
- Full support and funding toward achieving Cert CILA qualification.
If you’re looking for the next step in your career and want to join a supportive, forward-thinking team with real development opportunities, apply now!
Contact Detail:
Indesure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician in Leeds
✨Tip Number 1
Make sure to highlight your property claims handling experience during any conversations you have. This role specifically requires this background, so be ready to discuss your previous roles and how they relate to the responsibilities of a Claims Technician.
✨Tip Number 2
Demonstrate your problem-solving skills in your interactions. Since the job involves assisting Loss Adjusters and managing customer communications, showcasing examples of how you've effectively resolved issues in the past can set you apart.
✨Tip Number 3
Familiarise yourself with the claims process and common challenges faced by policyholders. Being knowledgeable about these aspects will help you communicate with empathy and clarity, which is crucial for this role.
✨Tip Number 4
Network with professionals in the insurance and loss adjusting sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations that could boost your application.
We think you need these skills to ace Claims Technician in Leeds
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your property claims handling experience in your CV and cover letter. Use specific examples that demonstrate your skills in managing claims and supporting loss adjusters.
Showcase Communication Skills: Since strong communication is key for this role, provide examples of how you've effectively communicated with customers or colleagues in previous positions. This could be through written correspondence or verbal interactions.
Tailor Your Application: Customise your CV and cover letter to reflect the responsibilities and requirements listed in the job description. Mention your ability to manage a busy caseload and your proficiency in MS Word and Excel.
Express Your Interest in Loss Adjusting: If you have any interest or experience in loss adjusting, make sure to mention it. This can set you apart from other candidates and show your enthusiasm for the field.
How to prepare for a job interview at Indesure Recruitment Limited
✨Showcase Your Claims Handling Experience
Make sure to highlight your previous experience in property claims handling during the interview. Be prepared to discuss specific cases you've worked on, the challenges you faced, and how you resolved them.
✨Demonstrate Empathy and Communication Skills
As a Claims Technician, you'll be the first point of contact for policyholders. Practice articulating how you would guide customers through the claims process with empathy and clarity, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various claims scenarios. Think of examples where you've successfully solved problems or managed complex situations, and be ready to share these during the interview.
✨Familiarise Yourself with Relevant IT Systems
Since proficiency in MS Word, Excel, and general IT systems is important, brush up on these skills before the interview. You might be asked about your experience with these tools and how you use them to manage claims effectively.
