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- Tasks: Support the Facilities team in managing a welcoming office environment and excellent customer service.
- Company: Join a dynamic team at Trencherfield Mill, Wigan, focused on creating safe and efficient workplaces.
- Benefits: Enjoy discounted gym membership, uniform, fortnightly pay, and 28 days paid annual leave pro-rata.
- Why this job: Be part of a supportive culture that values teamwork and offers training for your growth.
- Qualifications: Experience in customer service is preferred but not essential; training will be provided.
- Other info: Work Monday to Friday, 9am-1pm, with a competitive pay rate of £14.30 per hour.
We are looking for an experienced Admin, Reception, Facilities Assistant to join our Facilities team. Reporting to the Regional Building Manager, you will assist in the effective management of our hub providing an efficient office environment which meets statutory/regulatory requirements and provides excellent customer service.
General support for facilities within offices, main site based at Trencherfield Mill, Wallgate, Wigan, Lancashire, WN3 4BF. Working hours are Monday-Friday 9am-1pm, contracted 20 hours per week at £14.30 per hour.
Duties include:
- Assisting the Regional Building Manager in ensuring the office is managed effectively, in terms of reception and related services.
- Welcoming visitors and dealing with contractors; managing deliveries and mail, as well as ensuring excellent customer service is maintained at all times.
- Ensuring health and safety compliance is adhered to at all times, supporting practices and systems that enable our offices to be safe, secure and welcoming for people to work and visit.
- Supporting with regular fire and evacuation drills as necessary.
- Liaising with external suppliers and reporting any issues as necessary, to ensure a safe environment for all.
To be successful, it is essential you have significant experience delivering outstanding customer service, whilst working as part of a team or independently, have excellent interpersonal skills with the ability to communicate at all levels, and be computer literate as well as understanding the range of facilities management functions required to provide an effective workplace. Experience is preferred although not essential as training will be provided.
In return we offer:
- Discounted Gym Membership
- Uniform
- Fortnightly pay
- Dedicated support line
- 28 days paid annual leave pro-rata (inclusive of statutory holidays)
Facilities Support Assistant employer: Indepth Managed Services
Contact Detail:
Indepth Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Support Assistant
✨Tip Number 1
Familiarise yourself with the specific duties listed in the job description. Understanding the key responsibilities, such as managing deliveries and ensuring health and safety compliance, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations or networking opportunities. Since this role emphasises excellent customer service, sharing specific examples of how you've excelled in this area can set you apart from other candidates.
✨Tip Number 3
Research common facilities management practices and regulations. Being knowledgeable about health and safety compliance and office management will show that you're proactive and serious about the role.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Facilities Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in admin, reception, or facilities support. Emphasise any customer service roles you've held and specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to work both independently and as part of a team. Mention your understanding of health and safety compliance and any relevant experience.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and computer literacy. Provide examples of how you've successfully managed tasks similar to those listed in the job description, such as dealing with contractors or managing deliveries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Indepth Managed Services
✨Showcase Your Customer Service Skills
Since the role requires delivering outstanding customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Teamwork and Independence
The job involves working both as part of a team and independently. Be ready to discuss how you've successfully collaborated with others in previous roles, as well as instances where you took initiative on your own.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety compliance is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you would ensure a safe environment in the workplace.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the facilities management functions and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
