Account Administrator in Sutton

Salary: £27,000 per annum

Hours: 40 hours per week

Working Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch break)

Office based role

About the Role

We are looking for a well-organised and proactive Administrator to join our team. This is a varied role that requires excellent organisational skills, the ability to manage multiple tasks simultaneously, and a professional approach when dealing with clients and colleagues. The successful candidate will play a key role in coordinating work schedules, supporting the office team, and ensuring the smooth day-to-day running of administrative operations.

Key Responsibilities

• Schedule and coordinate Fire Damper, Ventilation Hygiene Cleaning and Grease Extract works.
• Liaise professionally with clients and field operatives to ensure jobs are planned and completed efficiently.
• Manage and maintain work schedules, responding to changes and priorities as required.
• Prepare and distribute post-clean reports.
• Update and manage schematics and related documentation.
• Complete invoicing spreadsheets accurately and in a timely manner.
• Maintain organised filing systems, both electronic and paper-based.
• Answer incoming telephone calls and respond to enquiries professionally.
• Handle client queries and complaints effectively, escalating where appropriate.
• Provide general administrative support to the wider team.

The ideal candidate will have:

• Previous experience in scheduling, planning or office administration.
• Strong organisational and time management skills, with the ability to prioritise a busy workload.
• Excellent communication skills, including a clear and professional telephone manner.
• Confidence in dealing with clients, colleagues and contractors.
• A positive, personable attitude and the ability to work well within a team.
• The ability to work independently, use initiative and self-manage when required.
• Strong multitasking skills and the flexibility to adapt to changing priorities.
• Good working knowledge of Microsoft Office applications, particularly Outlook, Excel and Word.
• A willingness to learn and develop within the role.
• Reliable attendance and excellent punctuality.

What you’ll get in return:

• Full on-the-job training and ongoing support
• Competitive salary
• Regular company social events
• Access to Vivup – discounts on gym memberships, retailers, holidays, and more
• Job stability in a well-established business
• Clear opportunities for internal progression
• 20 days holiday plus 8 bank holidays per annum

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment. With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise. As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.