At a Glance
- Tasks: Lead a passionate team to deliver exceptional catering experiences at Heathrow Airport.
- Company: Join an award-winning food and facilities management company with global recognition.
- Benefits: Earn £13.90 per hour with flexible shifts and career progression opportunities.
- Other info: Casual role with potential for permanent position upon successful clearance.
- Why this job: Be part of a world-class team creating memorable moments for travellers.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 13.9 - 13.9 £ per hour.
We are currently looking to add a Team Leader to our Award Winning catering Team at Clubhouse Lounge, Heathrow Airport Terminal 3, to deliver a world class guest experience. The team have been awarded Skytrax World’s Best Business Class lounge award voted for by customers from around the world, with more than 350 airlines included in the survey.
We are looking for passionate, enthusiastic and motivated individuals who will be able to create memorable catering experiences, in the form of a first class service to our guests. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Main Duties
- Run the kitchen pass and food running team to ensure smooth delivery of the food service to the customer.
- Work closely with Sous Chef to ensure tickets are completed in 12 min service time.
- Attend Virgin team briefings and relay to the food running team.
- Assist Sodexo Live! management in maintaining the roster and has appropriate cover and holiday planning.
- Manage the KDS systems to ensure that ticket rolls are replaced and open orders are completed routinely to keep system functioning optimally.
- Dealing with customer complaints if appropriate with the assistance of the Duty Manager.
What you'll bring
- Previous experience in catering hospitality, fine dining or banqueting environment in a Team Leader role.
- Understanding of food hygiene and customer service.
- Excellent customer service skills.
- First class communication skills and to demonstrate accuracy and attention to detail.
- The ability to demonstrate great leadership and teamwork.
- Must be able to work for both early and late shift pattern.
Why Sodexo?
- £13.90 per hour.
- Rota 4 on 2 off consisting of 05.00-13.45 / 13.15-22.00 – 4 early, 2 off, 4 late, 2 off 4 early.
- Must be able to provide 5-year checkable work history for airport clearance.
- The role is casual and will be made permanent upon full references received for airside pass.
Team Leader - Virgin Clubhouse employer: Independents by Sodexo
At Sodexo, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. As a Security Officer at HMPPS Newbold Revel in Rugby, you'll benefit from comprehensive wellbeing support, career growth opportunities, and a range of financial perks, all while contributing to the safety and security of our community. Join us and experience a supportive culture that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Virgin Clubhouse
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Independents by Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Independents by Sodexo
Don't be shy about reaching out to Independents by Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader - Virgin Clubhouse
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Independents by Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Independents by Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
