At a Glance
- Tasks: Lead and manage hospitality and events, ensuring exceptional guest experiences.
- Company: Join Sodexo at the iconic Shell Centre in London.
- Benefits: Enjoy free meals, gym access, and extensive development opportunities.
- Other info: Flexible hours with paid overtime and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable events and enhancing workplace culture.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 18.81 - 18.81 £ per hour.
- Hospitality & Events Assistant Manager
- Shell Centre, 4 York Road, London, SE1 7NA
Salary
£18.81 per hour
Hours
40 hours per week
Working pattern
Monday to Friday, with occasional weekend cover depending on business and client requirements.
Working hours
8.5 hours per day, with shifts scheduled between 07:00 and 18:30. Paid overtime available depending on business needs.
- Additional benefits
- Free on-site gym
- Free meals while on shift
- Uniform provided
- Extensive company benefits and development opportunities
About the role
Are you passionate about delivering exceptional hospitality and creating memorable guest experiences?
Do you have the leadership skills, creativity and enthusiasm to bring events and workplace experiences to life?
We are looking for an enthusiastic and experienced Hospitality & Events Assistant Manager to join our team at the prestigious Shell London Campus.
Working closely with the Hospitality Manager, Food & Guest Experience Managers and wider catering team, you will play a key role in managing and developing our hospitality and events services, ensuring every event and customer interaction reflects the highest standards.
This is an exciting opportunity for someone who enjoys a varied, fast-paced role and is passionate about leading people, building client relationships and delivering outstanding hospitality experiences.
What you'll do
- Oversee the day-to-day delivery of hospitality and events services across the Shell London Campus, ensuring all events are professionally planned, coordinated and delivered to the highest standards.
- Work closely with the catering team and other departments to ensure seamless service delivery, effective communication and a strong One Team approach.
- Develop and coordinate a calendar of events, community activities and initiatives that enhance the workplace experience and bring Shell colleagues together.
- Ensure all hospitality areas, facilities and equipment are maintained to the required standards, with accurate event documentation, administration and reporting.
- Lead, motivate and develop the hospitality and events team, creating a positive working environment where colleagues feel supported, valued and encouraged to deliver their best.
- Oversee recruitment, induction, training and performance management, identifying development opportunities and ensuring appropriate staffing levels and cover arrangements.
- Work alongside the Hospitality Manager and Head of Food & Guest Experience to deliver engaging events and community initiatives that support Shell's cultural, wellbeing and workplace experience objectives.
- Champion a five-star customer experience by monitoring feedback, resolving issues promptly and proactively identifying opportunities to exceed expectations.
- Maintain full compliance with Sodexo and client policies, contractual requirements and statutory regulations, including health and safety, food hygiene, COSHH, fire safety and safe working practices.
- Ensure all risk assessments, Safeguard administration, supplier compliance, licences and training requirements are completed and maintained.
- Monitor performance against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), preparing accurate monthly reports and identifying opportunities for improvement.
- Identify opportunities to enhance hospitality and event services through innovation, creativity and best practice, continuously improving quality, efficiency and the customer experience.
- Support the Hospitality Manager in developing business strategies and new initiatives that respond to changing client needs.
- Promote Sodexo's values, brand standards, sustainability and corporate social responsibility commitments, acting as an ambassador for the business.
- What You’ll bring
- Previous experience supervising or managing a team within hospitality, events, catering or a similar customer-focused environment.
- Good understanding of health and safety legislation and industry regulatory requirements, with IOSH Managing Safely or equivalent.
- Experience in event management, hospitality operations, food service and budget management.
- Strong leadership, communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- A confident decision-maker with a proactive approach to problem-solving and the ability to build effective relationships with clients and stakeholders.
- A genuine passion for delivering outstanding customer service, maintaining high standards and motivating others.
- Good IT skills and experience working in an environment where compliance and quality standards are essential.
Why Sodexo?
Working with Sodexo is more than a job; it's an opportunity to be part of something greater.
At Sodexo, we believe in creating an inclusive workplace where everyone belongs, is valued for who they are and has the opportunity to thrive.
- We offer a range of benefits and rewards to support you and your family:
- Unlimited access to an online platform offering wellbeing support.
- Extensive Employee Assistance Programme, including legal and financial advice and support with personal or work-related challenges.
- Access to a 24-hour virtual GP service.
- Sodexo Discounts Scheme, offering fantastic savings across popular big-brand retailers.
- Pension Plan to help you save for your future.
- Learning and development opportunities to support your career progression.
- Bike to Work Scheme.
- Enhanced Sodexo UK & Ireland benefits and leave policies.
- Free on-site gym, meals while on shift and uniform provided.
Hospitality and Events Assistant Manager in London employer: Independents by Sodexo
At Sodexo, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. As a Security Officer at HMPPS Newbold Revel in Rugby, you'll benefit from comprehensive wellbeing support, career growth opportunities, and a range of financial perks, all while contributing to the safety and security of our community. Join us and experience a supportive culture that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Events Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Independents by Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Independents by Sodexo
Don't be shy about reaching out to Independents by Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality and Events Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Independents by Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Independents by Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
