Master Data Management Supplier Engagement Lead, Global Business Services

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

The GBS Master Data Management Supplier Engagement Lead is a new role and is responsible for establishing and leading a proactive, business-facing supplier engagement and governance function within Global Business Solutions (GBS). The role will act as the primary point of coordination between suppliers, clinics, Country Finance, Procurement and GBS, ensuring that new suppliers are onboarded efficiently, accurately and in accordance with established master data governance standards, financial controls and procurement policies.

Leading a team of GBS Regional Supplier Engagement SMEs, the role will drive a consistent, standardised approach to supplier onboarding, validation, engagement and ongoing supplier data quality across all operating countries. A key focus will be to embed preventative controls at the point of supplier creation, ensuring supplier records, payment methods, payment terms, banking information and supporting documentation are accurate, complete and appropriately authorised before being established in Oracle.

The role will also support and be consulted on the targeted supplier data improvement and remediation initiatives, including Direct Debit and Payment Terms Rationalisation, working collaboratively with Procurement, PTP and Country Finance to reduce payment exceptions, strengthen compliance and improve end-to-end Procure-to-Pay performance.

Key Accountabilities/Responsibilities:

• Supplier Onboarding & Front-Line Governance
• Own and standardise the end-to-end supplier onboarding process across GBS-supported countries
• Establish minimum mandatory supplier information, documentation and validation requirements before supplier creation
• Ensure appropriate validation of supplier legal identity, tax information, banking details, payment methods and payment terms
• Implement preventative controls to minimise duplicate suppliers, incomplete records, incorrect payment arrangements and unauthorised supplier creation
• Ensure exceptions to supplier onboarding standards are documented, approved and escalated in line with established governance
• Establish clear ownership and approval requirements between Clinics, Country Finance, Procurement and GBS
• Supplier Engagement & Stakeholder Management
• Act as the primary escalation and coordination point for supplier onboarding issues
• Lead proactive supplier outreach to obtain missing information, clarify onboarding requirements and resolve data discrepancies
• Develop standardised supplier communication templates, engagement scripts and supporting guidance, including local-language requirements
• Build effective working relationships with Country Finance, Procurement, PTP, Clinics and other relevant stakeholders
• Coordinate resolution of complex supplier onboarding cases and ensure clear accountability for outstanding actions
• Drive supplier and clinic education to improve the quality of submissions and reduce avoidable queries
• Supplier Master Data Quality & Continuous Improvement
• Partner with the Customer & Supplier Master Data Lead to define supplier data quality standards and validation requirements
• Develop supplier data quality reporting and root-cause analysis to identify recurring onboarding issues
• Lead supplier-facing remediation activities, coordinating the collection and validation of information required to correct existing records
• Identify opportunities to simplify and automate supplier onboarding, documentation collection and validation workflows
• Support integration of newly acquired clinics and their supplier populations into the standard GBS supplier governance framework
• Supplier Engagement Operational Performance & Governance
• Establish service standards, KPIs and reporting for supplier onboarding, engagement, data completeness and governance compliance
• Monitor onboarding backlogs, supplier response times, outstanding documentation and ageing exceptions
• Work closely with Genpact to ensure validated supplier requests are processed accurately and within agreed service levels
• Monitor recurring BPO processing issues, escalate service failures and coordinate corrective actions with the MDM Lead
• Maintain clear audit trails for supplier validation, approvals, exceptions and remediation activities
• Provide regular performance updates, risks and improvement recommendations to GBS leadership
• Regional Team Leadership & Capability Development
• Lead and develop the four Regional Supplier Engagement SMEs, ensuring consistent service delivery across supported countries
• Define regional responsibilities, workload allocation, escalation routes and performance expectations
• Establish standard operating procedures, training materials and consistent governance practices
• Build regional expertise in supplier onboarding requirements, language needs and local regulatory considerations
• Drive an ownership and continuous improvement culture across the Supplier Engagement function
• Support the future evolution of supplier engagement capabilities, including supplier self-service and workflow automation

Experience/Qualifications:

• Bachelor's degree in Accounting, Finance or related field preferred (e.g. CPA, ACCA, CIMA)
• 5–8+ years of relevant experience within Master Data Management, Procurement Operations, Procure-to-Pay, Supplier Management, Finance Shared Services or Global Business Services, including experience leading teams or cross-functional service delivery
• Demonstrated experience in supplier onboarding, supplier master data governance, vendor creation processes and supplier data quality management
• Strong understanding of end-to-end Procure-to-Pay processes, including supplier creation, invoice processing, payment terms, payment methods and associated financial controls
• Proven ability to establish and improve supplier onboarding processes, governance standards, operating procedures and control frameworks.
• Experience managing supplier-related issues, coordinating stakeholders and resolving complex operational escalations
• Experience working in a multinational or multi-country environment, with the ability to manage differing country requirements and stakeholder expectations
• Strong analytical and problem-solving skills, with experience identifying data quality issues, conducting root-cause analysis and implementing sustainable improvements
• Experience operating within a GBS or Shared Services environment using a hybrid retained organisation and outsourced BPO delivery model
• Working knowledge of Oracle Fusion Cloud ERP, particularly supplier master data, supplier onboarding and payment-related functionality
• Experience with Direct Debit rationalisation, supplier payment method reviews, payment terms standardisation or supplier master data cleansing programmes.
• Familiarity with supplier banking verification, fraud prevention, segregation of duties, audit controls and regulatory compliance requirements.
• Experience supporting mergers, acquisitions or integration of supplier master data across multiple entities
• Exposure to supplier onboarding portals, workflow automation, Power BI reporting and data quality dashboards.
• Experience collaborating with Procurement, Treasury, Tax, Finance and external suppliers across different countries
• Demonstrated experience managing teams, setting performance expectations and delivering measurable service improvements.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:

• Work-life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Dog Friendly office
• Free Parking available at Head Office

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.