b Overview /b p In this role you will lead the picking, packing and dispatch operations to ensure on-time, accurate orders. You’ll translate demand into labour plans and balance workflow across shifts, guiding a team of six Team Leaders. The role focuses on driving productivity, quality and safety while developing people and processes in a fast-paced warehouse. You’ll contribute to a growing ecommerce operation within the Pet Drugs Online and IVC Evidensia ecosystem, shaping the customer experience through efficient fulfilment. /p b Responsibilities /b ul li Oversee day-to-day fulfilment across picking, packing and dispatch /li li Create labour and shift plans aligned to customer demand /li li Monitor shift performance and address operational challenges /li li Ensure carrier cut-offs are met and orders are dispatched on time /li li Coach and develop Team Leaders, ensuring high standards of performance and safety /li li Drive improvements in productivity, quality and workflow efficiency /li li Coordinate with warehouse colleagues to ensure stock availability supports fulfilment /li li Utilise operational data and KPIs to identify issues and inform decisions /li li Maintain high standards of health and safety, housekeeping and discipline /li /ul b Key requirements /b ul li Proven experience leading high-volume fulfilment, warehouse or distribution operations /li li Strong people management experience with supervisors or team leaders /li li Excellent labour planning and operational control capabilities /li li Good understanding of picking, packing and dispatch processes /li li Experience using data and performance metrics to drive results /li li Hands-on leadership style with coaching focus /li li Continuous improvement mindset and change implementation ability /li /ul ul li coaching and development /li li leadership and people management /li li proactive problem-solving /li li labour planning /li li operational data and KPI analysis /li li picking, packing and dispatch processes /li /ul
Fulfilment Manager employer: Independent Vetcare Limited
IVC Evidensia is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Keynsham, Bristol. With a commitment to work-life balance, generous annual leave, and initiatives focused on employee wellbeing, we empower our team members to thrive while making a meaningful impact on animal health. Join us to be part of a diverse and inclusive environment where your contributions are valued and you can develop your skills in a dynamic global business services setting.
Contact Details:
Independent Vetcare Limited Recruitment Team
