Overview
In this role you will lead the picking, packing and dispatch operations to ensure on-time, accurate orders. You’ll translate demand into labour plans and balance workflow across shifts, guiding a team of six Team Leaders. The role focuses on driving productivity, quality and safety while developing people and processes in a fast-paced warehouse. You’ll contribute to a growing ecommerce operation within the Pet Drugs Online and IVC Evidensia ecosystem, shaping the customer experience through efficient fulfilment.
Responsibilities
- Oversee day-to-day fulfilment across picking, packing and dispatch
- Create labour and shift plans aligned to customer demand
- Monitor shift performance and address operational challenges
- Ensure carrier cut-offs are met and orders are dispatched on time
- Coach and develop Team Leaders, ensuring high standards of performance and safety
- Drive improvements in productivity, quality and workflow efficiency
- Coordinate with warehouse colleagues to ensure stock availability supports fulfilment
- Utilise operational data and KPIs to identify issues and inform decisions
- Maintain high standards of health and safety, housekeeping and discipline
Key requirements
- Proven experience leading high-volume fulfilment, warehouse or distribution operations
- Strong people management experience with supervisors or team leaders
- Excellent labour planning and operational control capabilities
- Good understanding of picking, packing and dispatch processes
- Experience using data and performance metrics to drive results
- Hands-on leadership style with coaching focus
- Continuous improvement mindset and change implementation ability
- coaching and development
- leadership and people management
- proactive problem-solving
- labour planning
- operational data and KPI analysis
- picking, packing and dispatch processes
Fulfilment Manager in Bristol employer: Independent Vetcare Limited
IVC Evidensia is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Keynsham, Bristol. With a commitment to work-life balance, generous annual leave, and initiatives focused on employee wellbeing, we empower our team members to thrive while making a meaningful impact on animal health. Join us to be part of a diverse and inclusive environment where your contributions are valued and you can develop your skills in a dynamic global business services setting.
Contact Details:
Independent Vetcare Limited Recruitment Team
