Keynsham, Bristol, EnglandPet Drugs Online – Logistics /Pet Drugs Online [1035] /HybridPet Drugs Online Role IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits.
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Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities.
Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently.
As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.How You’ll Make a DifferenceAt Pet Drugs Online, pet owners judge us on whether their order turns up when we said it would.
Reporting to the Head of Supply Chain, you’ll own our carrier and third party logistics (3PL) strategy: the contracts, relationships, network and capacity behind every delivery.
Our warehouse teams run the daily handovers.
Your job is to make sure the providers behind them perform, cost what they should and have room for us to grow.Set our carrier and 3PL strategy, covering service levels, network options, capacity, contingency cover and what we’ll need as the business growsRun sourcing, tenders, due diligence, negotiation, contracting and renewals alongside Finance, Legal, Customer Operations and Warehouse OperationsAgree contracts that are clear on service levels, pricing, surcharges, claims, liability, peak arrangements and data, and keep ownership of them once they’re signedBuild senior relationships with carriers and 3PL partners, and run weekly and monthly reviews covering service, cost, capacity, claims, damage, loss and the impact on customersOwn the scorecards; when a provider misses its contracted performance, find the root cause and get a corrective plan agreed and closedForecast parcel and freight capacity with our Sales and Operations Planning Manager, securing peak and growth capacity early and keeping contingency plans current and testedUse shipment, service and cost data to improve carrier allocation, service selection, packaging rules and network design, without letting the customer experience slipTurn delivery complaints and claims trends from Customer Operations into improvements, both with providers and in our own processesDraw a clear line with Fulfilment: you own the relationship, contract, capacity and commercial performance, and they own sortation, staging, labelling, cut off and physical handoverYou Might Be a Great Fit If...We’re looking for a driven, capable professional who brings:Significant experience in carrier, transport, parcel, logistics procurement or 3PL managementStrong commercial and contract skills, including tenders, negotiation, cost modelling and supplier governanceThe judgement to tell a provider failure from a warehouse failure, and the evidence to back it upA style that is collaborative and exacting at once: you build good partnerships and you don’t accept the same failure twiceEcommerce experience (desirable)A commitment to supporting our purpose and valuesWhat We Offer Our Team Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment. xsabvtc
Final hiring decisions are ultimately made by humans.
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3PL & Carrier Manager in Bristol employer: Independent Vetcare Limited
IVC Evidensia is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Keynsham, Bristol. With a commitment to work-life balance, generous annual leave, and initiatives focused on employee wellbeing, we empower our team members to thrive while making a meaningful impact on animal health. Join us to be part of a diverse and inclusive environment where your contributions are valued and you can develop your skills in a dynamic global business services setting.
Contact Details:
Independent Vetcare Limited Recruitment Team
