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- Tasks: Join us as a Receptionist, greeting patients and managing appointments in a busy medical centre.
- Company: IPN Medical Centres is a leading healthcare provider in Australia, serving over 10 million patients annually.
- Benefits: Enjoy flexible working arrangements and career progression opportunities in a supportive team environment.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic healthcare setting.
- Qualifications: Previous receptionist experience is preferred, along with strong customer service and communication skills.
- Other info: We value diversity and innovation, fostering a culture where everyone can thrive.
The predicted salary is between 24000 - 36000 £ per year.
Add expected salary to your profile for insights
Casual or Part Time Role – 20 hours per week
Must be available to work afternoons and evenings
Penrith Medical Centre
IPN Medical Centres support the Australian community, operating over 150 Practices across the country and providing over 10 million patient consultations each year. IPN forms part of Sonic Healthcare, a leading global healthcare company headquartered in Australia.
About the role
IPN\’s Receptionists provide a high standard of customer service and administration to patients and Doctors. Supporting the successful running of the centre the role includes:
- Greeting patients, answering telephone calls, patient triage and booking patient appointments
- Document scanning and email management
- Patient billing and payment collection
- Working as part of a team supporting the Practice Manager
Skills & experience
Medical receptionist experience (preferred)
Strong proficiency in, or ability to quickly pick up document scanning processes.
Ability to develop quality working relationships and work in a busy team environment
Exceptional customer service, data entry and communication skills
Proven multi-tasking, problem solving and time management skills
Experience using Best Practice or other practice management software (highly desirable but not essential)
A high proficiency in scanning, allocating and emailing essential.
Career-progression opportunities
Flexible working arrangements
Experienced teams and a safe environment
How to apply
Select \’Apply for this job\’ to submit your application.
We are connected, innovative, passionate and sincere, and our mission is to provide an excellent clinical and operational service. We encourage an environment where each team member is able to do their best, making a difference to the patients they care for. We encourage innovation and constantly seek to improve what we do. We are an equal opportunity employer and welcome diversity in the workplace.
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
- How many years\’ experience do you have in a Reception Role?
- How many years\’ experience do you have as a receptionist?
- Have you completed a qualification in ICT?
- Do you have data entry experience?
- Which of the following medical practice management software do you have experience with?
- Do you have experience in administration?
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
IPN is the premium operator of medical centres in Australia and offers professional healthcare consultations to over 10 million Australians each year.
We manage over 220 modern, multidisciplinary medical centres throughout Australia. Each of our centres offer a service that is based on a commitment to our patients and a belief in trust and honesty.
Source: This is an extract from the company\’s own website.
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Receptionist employer: Independent Practitioner Network Group
Contact Detail:
Independent Practitioner Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like Best Practice. If you don't have experience with it yet, consider taking a quick online course or tutorial to show your initiative and willingness to learn.
✨Tip Number 2
Highlight your customer service skills during any interactions with the hiring team. Be prepared to share examples of how you've successfully handled difficult situations or provided exceptional service in previous roles.
✨Tip Number 3
Since the role requires working afternoons and evenings, be clear about your availability during any conversations or interviews. This shows that you're flexible and ready to meet the needs of the practice.
✨Tip Number 4
Network with current or former employees of IPN Medical Centres if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any medical receptionist experience or familiarity with practice management software, as these are key for the role.
Answer Application Questions Thoughtfully: Take your time to answer the application questions thoroughly. Provide specific examples of your experience related to reception duties, data entry, and customer service to demonstrate your suitability for the position.
Highlight Soft Skills: In your cover letter or application, mention your exceptional communication skills, ability to multi-task, and problem-solving abilities. These traits are crucial for a busy medical centre environment.
Include Salary Expectations: As requested, add your expected salary to your profile. Research typical salaries for receptionists in medical centres to ensure your expectations are realistic and competitive.
How to prepare for a job interview at Independent Practitioner Network Group
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Be prepared to share specific examples of how you've handled difficult situations or provided outstanding service in previous roles.
✨Familiarise Yourself with Medical Software
If you have experience with practice management software like Best Practice, mention it! If not, express your willingness to learn quickly. This shows adaptability and eagerness to fit into their system.
✨Demonstrate Teamwork Abilities
Highlight your ability to work well in a team environment. Share experiences where you collaborated with colleagues to achieve common goals, as this role requires supporting the Practice Manager and other staff.
✨Prepare for Common Interview Questions
Anticipate questions about your experience, particularly in administration and data entry. Practise your responses to ensure you convey confidence and clarity during the interview.