At a Glance
- Tasks: Evaluate police investigation reviews and make impactful decisions on serious complaints.
- Company: Join a dynamic organisation committed to fairness and public confidence in policing.
- Benefits: Comprehensive training, supportive environment, and opportunities for career growth.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real difference in the community while developing critical thinking and communication skills.
- Qualifications: Experience in complaint handling and strong analytical abilities required.
The predicted salary is between 40000 - 50000 € per year.
Location: Cardiff, Sale (Greater Manchester), Birmingham or Wakefield. Please note priority will be given to those who apply for Cardiff or Sale.
We are currently unable to confirm the precise number of roles available, but are expecting there to be several. Although there may potentially be roles available in Birmingham and Wakefield, priority will initially be given to those applying for Cardiff and Sale.
Our Casework Managers assess, understand, evaluate and reach decisions on reviews regarding police investigations to serious complaints. In short, they evaluate the circumstances following complaints made by members of the public after interacting with the police; weighing the available evidence, considering the relevant legislation, reports and analysis to reach a conclusion, which can range from no fault, to learning recommendations for the force/officer training, or a recommendation that disciplinary proceedings should take place.
As a Casework Manager, you will be accountable for your decisions as they affect the lives of both members of the public and police officers; the decisions you reach have the potential to make a difference to the public’s confidence in the police and policing in the UK. The role of Casework Manager is equally challenging as it is rewarding. It is important to remain impartial and unbiased when performing the role, and ensure that our decisions are fair, balanced and supported by the legislation and available evidence. The decisions made by IOPC Casework Managers are final and can only be challenged in the courts. Therefore, the cases you complete must be of a high quality and supported by a sound rationale.
You will be provided with in-depth bespoke and tailored training about a variety of subjects which will be relevant to your role. We invest significantly in our Casework Managers; closely supporting them to improve their knowledge and experience to effectively perform their role. The organisation has a variety of other departments, including Legal, Subject Matter Networks and an Oversight Team, who offer specialist support and guidance to Casework Managers when they are reaching their decisions.
Throughout the recruitment process we may also assess your Experience, Strengths, Technical Skills and Values. The assessment process will comprise a written analysis exercise. If you pass that stage of the process, you will then be invited to an interview.
Main Responsibilities
This is a challenging, interesting position with a variety of work, which requires good judgement and an analytical, methodical mindset as well as the resilience to analyse the finer details of the circumstances of the complaint; which itself is often of a sensitive nature. You will be expected to handle a wide variety of cases and subject matters, ranging from reviews following police complaint investigations, to reviewing Death and Serious Injury reports completed by the police, before communicating your assessment to a variety of interested parties and stakeholders, tailoring your communication to the audience appropriately. You may also be required to communicate your decision to other stakeholders, both internal and external.
Please refer to the Job Description for full role responsibilities.
The Ideal Candidate
- Relevant experience, of complaints handling or of dealing with a direct service to the public where contentious and difficult issues have to be dealt with sensitively.
- Evidence of well-developed critical thinking skills; able to gather and use information to carry out enquiries and form sound judgements.
- Evidence of strong oral and written communication skills, backed up with good computer literacy.
- Proven ability to show initiative and contribute in a changing environment.
We believe that diverse perspectives contribute to a more innovative and dynamic workplace. We actively encourage applications from individuals who are typically under‑represented or disadvantaged in society. This includes women, people from ethnically diverse backgrounds, parents and carers, and disabled candidates, including neurodiverse candidates. We are committed to providing equal opportunities for all applicants and creating an inclusive environment where diverse perspectives are valued and supported.
The role requires clearance (BPSS). National security vetting: clearance levels - GOV.UK (www.gov.uk)
Assessment Criteria
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
Casework Manager in Sale employer: INDEPENDENT OFFICE FOR POLICE CONDUCT
As a Casework Manager with us, you will be part of a dedicated team in Cardiff or Sale, where your decisions can significantly impact public confidence in policing. We pride ourselves on fostering a supportive work culture that prioritises employee growth through tailored training and access to specialist guidance from various departments. Join us for a rewarding career where your analytical skills and commitment to fairness will be valued and recognised.
Contact Detail:
INDEPENDENT OFFICE FOR POLICE CONDUCT Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Casework Manager in Sale
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to casework management. Think about how your experience aligns with the responsibilities outlined in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Casework Manager in Sale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Casework Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in real situations. This is your chance to demonstrate your critical thinking and communication abilities, which are key for this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter, especially since you'll be handling sensitive cases.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at INDEPENDENT OFFICE FOR POLICE CONDUCT
✨Know Your Stuff
Make sure you thoroughly understand the role of a Casework Manager. Familiarise yourself with police complaint processes, relevant legislation, and the importance of impartiality in decision-making. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Critical Thinking
Prepare examples that highlight your critical thinking skills. Think about situations where you've had to analyse complex information or make tough decisions. Be ready to discuss how you gathered evidence, weighed options, and reached conclusions, as this is crucial for the role.
✨Tailor Your Communication
Since you'll be communicating with various stakeholders, practice how to convey complex information clearly and concisely. Consider how you would explain your decisions to different audiences, ensuring you adapt your language and approach to suit their needs.
✨Demonstrate Resilience
The role can be challenging, so be prepared to discuss how you handle pressure and sensitive situations. Share examples of times when you've remained calm and focused under stress, and how you ensure your decisions are fair and balanced despite external pressures.
