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- Tasks: Join us as a Casework Administrator, handling appeals and providing vital admin support.
- Company: Be part of the Independent Office for Police Conduct, dedicated to improving police complaints in England and Wales.
- Benefits: Enjoy 27.5 days annual leave, flexible working options, and a Civil Service pension.
- Why this job: Make a real impact on the police complaints system while developing your skills in a supportive environment.
- Qualifications: Good GCSEs in English and Maths, IT skills, and a proactive attitude are essential.
- Other info: This role requires security clearance due to the sensitive nature of the work.
The predicted salary is between 21000 - 35000 £ per year.
As a Casework Manager, you will be welcomed into a dynamic and inclusive directorate. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation's core outcomes and this is your opportunity to enter into the varied world of IOPC Business Admin, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales. The role assists the organisation by preparing cases, liaising with stakeholders and providing all aspects of administrative support.
The Administration Hub can be the first contact point for members of the public and other agencies in regard to Appeals/Reviews and Police Referrals. The Administration Hub receives referrals about serious matters from Appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub will collate all relevant information and direct cases and correspondence to the correct internal department. Information may be received via telephone, e-mail or post. Generally, the administration team conduct a preliminary examination of the information received, input this information, prepare the case file and then refer it to the appropriate person. The Administration Hub receives new work daily and therefore the work of the team is fast paced and reactive. In completing some of these tasks the post holder may view some distressing or sensitive material.
Job Description
- Opening all post sorting and scanning it
- Search and retrieval of files / miscellaneous post etc.
- Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.
- Contact point for members of the public prior to allocation of Appeals & Reviews, advising on allocation times, appeal rights, and how to submit appeals and further information.
- Filing and photocopying duties
- Maintaining Perito case files prior to allocation to a decision maker.
- Triage of post items and emails
- Create and manage file parts and media for the directorate
- Copy and encryption of all media types, including BWV and CCTV.
- Downloading of media and investigation papers from cloud based applications.
- Updating Sharepoint with relevant documents and ensuring templates and passwords are kept up to date
- Travel bookings/car hire for colleagues as requested
- Creation of new referrals on Perito
- Forward referrals to appropriate department
- Ensure all documents and information are saved to the case and media encrypted and sent to the appropriate decision
- Creation of new Appeals/Reviews on Perito
- Update Appeal & Review spreadsheets
- Send and save acknowledgement letters for Appeals or Reviews and email the appropriate force
- Deal with Appeal or Review queries from members of the public, police forces and other policing bodies.
- Checking Appeal/Review documentation and assess who the appropriate Appeal/Review body is, and deciding whether it has been received in time and whether it requests a validity assessment.
- Communicating in writing and verbally with forces/police bodies and members of the public regarding appeals
- Acting as single point of contact (SPOC) for certain appellants dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service
- Printing WFH documents for Casework Managers.
- Contact police forces to obtain background information.
- Review background papers for cases and ensuring all key documents and media listed in the Investigators report have been requested from the police force.
- Processing translation requests both verbally and written (appeal related).
- Chasing Death and Serious Injury reports from appropriate authorities and ensuring case files complete for Casework Managers to work.
- Prepare closed Appeals and Reviews for filing and archiving.
- Log new applications from Appropriate Authorities
- Acknowledge receipt of applications to the Appropriate Authority
- Updating and maintaining allocation spreadsheets, including allocating for Senior Casework Managers.
Person specification
Essential Experience
- Good secondary school level education, including English and Maths to GCSE grade C or equivalent
- IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data.
- Ability to work on own initiative
- Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance)
- Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
- A flexible approach to work, including the ability to work to tight deadlines and to deal with changing priorities.
- Good oral and written communication skills
- Must be proactive in approach to work
- The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature.
Desirable Experience
- Some knowledge of the work of the IOPC and key legislation which governs its operation
- Good oral and written communication skills in Welsh.
- Knowledge and experience of dealing with digital media, including encryption.
Behaviours
We will assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Alongside your salary of £26,765, Independent Office for Police Conduct contributes £7,753 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
27.5 days paid annual leave (increasing with service to 32.5 days)
Options to carry over, buy or sell annual leave
Voluntary Health Cash Plan provided by BHSF
Civil Service pension
Civil Service maternity leave package
PAM employee assistance programme
Access to Civil Service Sports Council (CSSC) membership
Cycle to work scheme
Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
Car Leasing Scheme
Staff Networks focused on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
Learning and development tailored to your role.
An environment with flexible working options
A culture encouraging inclusion and diversity
Selection process details
This vacancy is using Success Profiles and will assess your Behaviours. We will assess you against these Administrative Assistant (AO) Level behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
This vacancy is using Success Profiles, to find out more, please click here. Throughout the recruitment process we will also assess your Experience, Strengths, and Values. As part of the application process, you will be asked to complete 4 Sift Questions based on the essential criteria. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.
Contact point for applicants
Job Contact
Name: recruitment@policeconduct.gov.uk
Email: recruitment@policeconduct.gov.uk
Recruitment team
Email: recruitment@policeconduct.gov.uk
Casework Administrator employer: INDEPENDENT OFFICE FOR POLICE CONDUCT
Contact Detail:
INDEPENDENT OFFICE FOR POLICE CONDUCT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Administrator
✨Tip Number 1
Familiarise yourself with the IOPC's mission and values. Understanding their core outcomes will help you align your responses during interviews and demonstrate your commitment to improving the police complaints system.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. As a Casework Administrator, you'll be liaising with various stakeholders, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Gain a basic understanding of the legislation governing the IOPC's operations. This knowledge will not only impress during interviews but also help you feel more confident in discussing relevant topics.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle sensitive matters. Think of examples from your past experiences where you've dealt with confidential information or challenging situations.
We think you need these skills to ace Casework Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Casework Administrator position. Highlight key duties such as liaising with stakeholders and managing case files in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your administrative skills, attention to detail, and ability to handle sensitive information.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that demonstrate your ability to manage high-pressure situations and communicate effectively.
Prepare for Sift Questions: Be ready to answer the four Sift Questions based on the essential criteria outlined in the job description. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
How to prepare for a job interview at INDEPENDENT OFFICE FOR POLICE CONDUCT
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Casework Administrator. Familiarise yourself with the processes involved in handling appeals and reviews, as well as the importance of maintaining confidentiality and integrity.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your oral and written communication skills. You might be asked to provide examples of how you've effectively communicated in previous roles, especially in sensitive situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-pressure situations or sensitive information. Think of past experiences where you had to make quick decisions or manage confidential matters, and be ready to discuss them.
✨Highlight Your IT Proficiency
The job requires good IT skills, particularly in Microsoft Office and electronic databases. Be prepared to discuss your experience with these tools and how you've used them to improve efficiency or manage data in previous roles.