Support Worker in Trowbridge

Location: Trowbridge, Wiltshire.

Hours: 38 hours per week (approx. 39.5 hours including 1 Saturday per month). Hours may be shared between more than one Support Worker.

• Monday – 6 hours (typically 12:00–18:00, may vary to 10:00–16:00)
• Tuesday – 8 hours (08:30–16:30)
• Thursday – 6 hours (17:00–23:00 or 18:00–00:00)
• Sunday – 6 hours
• Saturday – 6 hours (1 per month)

Flexibility is required, particularly on Fridays, weekends, and in line with Bobby and his family’s plans. Bank hours are also available to cover absences of the current team.

Pay: £15.00 per hour – Weekday day shifts (Monday–Friday). Sleeping night shifts will be paid at NLW.

Free DBS check, free parking, induction, relevant training opportunities (including The Care Certificate), regular clinical supervision/review meetings, ongoing support from a dedicated Case Manager and HR department.

Driving: Will be using Bobby's car, manual. Using own vehicle for work: Yes, on duty and to attend training.

Start Date: ASAP (subject to satisfactory employment checks).

We are looking for compassionate and dedicated Support Workers who are passionate about making a positive difference in Bobby's life. This is a rewarding opportunity to support a young adult to live independently and happily.

Bobby was born in 1998 and currently lives with his mother and father in the family home. Bobby requires 24‑hour support and as such is very dependent on his parents. He has a passion for music and enjoys his iPad, music technology, books, and games that illicit sound.

Bobby has:

• Cortical Visual Impairment (CVI)
• Autism
• Mild cerebral palsy

He may require:

• Support with mobility in unfamiliar environments due to visual impairment
• Encouragement to use his cane consistently
• Close supervision in busy or unfamiliar environments

Bobby can become distressed in crowded or overwhelming situations and may display behaviours such as self‑injury or vocal distress when frustrated. He can also be at risk of running if anxious, so attentive and proactive support is essential. Bobby communicates verbally but may:

• Use technical or unexpected language
• Occasionally find it difficult to respond appropriately to yes/no questions

Main Duties and Responsibilities:

• Assisting Bobby to participate in, enjoy, and achieve success in a range of activities/leisure pursuits out in their local community, and at home.
• To work with him following specific direction, providing guidance as required, and being able to use own initiative in order to ensure that Bobby has suitable one‑to‑one support.
• To assist with and encourage increased independence in accessing activities and completing personal care and daily living activity as advised by parents/therapists/case manager.
• To support Bobby in maximising his independence in all activities of daily living.
• To enable and promote him in pursuing social outings.
• To provide companionship.
• To assist with any personal care required.

ILS is committed to safeguarding and promoting the welfare of our clients within the activities we undertake, and ILS expects all our clients’ employees and workers to share this commitment. The suitability of all prospective employees or workers will be assessed during the recruitment process in line with this commitment.

This position will require:

• Proof of eligibility to work in the UK
• Satisfactory references, including from your most recent employer
• Enhanced DBS check (A conviction will not necessarily prevent employment)

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, gender reassignment, sex, sexual orientation, pregnancy and maternity, race, marriage and civil partnerships, and religion and belief.

About You:

It would be great to receive your application if you have the following skills/behaviours:

• Must be able to work with specialist equipment (training will be provided).
• A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you may be required to bend, kneel, squat, push or pull.
• Experience of working with children/adults with special needs.
• Confident and comfortable working in a family home and sensitive to the needs and wishes of Bobby and his family.
• Can demonstrate commitment and passion for meeting Bobby's needs.
• Can demonstrate empathy and understanding in an appropriate and professional manner.
• A team player who understands the importance of feedback to qualified members of the team.
• Can develop productive and professional relationships with others.
• Actively creates an inclusive environment respecting diversity.
• Good organisational skills who can adhere to standards and quality requirements.
• Friendly, approachable with a proactive and encouraging approach.
• Punctual, patient, reliable and trustworthy.
• Can maintain an excellent level of confidentiality.
• Good verbal & written communication skills and IT literate.
• Able to think creatively and to use initiative.
• Willingness to work flexibly and cover shifts, sometimes at short notice.
• A full driving licence (endorsements to be disclosed) and willing to drive the client's adapted vehicle.
• Non‑Smoker – this post operates in a non‑smoking environment.

About Us:

ILS Case Management is the UK's leading independent nationwide Case Management company. When a person’s life has been changed by injury, we address the practicalities. We work with children and adults who have had moderate or catastrophic, complex injuries. We assess individual needs and are able to provide comprehensive Case Management designed to maximise independence. We are CQC registered and compliant with their standards. Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement. If you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection. However, ILS will manage your day-to-day employment, providing you with the support you need to carry out your role. Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

Our Company Values:

• We are Supportive. It matters to us that our clients and staff know that we care.
• We have Integrity. We can be trusted to work in a professional, honest and transparent way.
• We are Client Centred. We put our client's aspirations at the centre of everything we do.
• We are Quality Focused. We set high standards and aim to exceed them.
• We are Positive. We find solutions and empower others.