Housing Officer

Role will be a hybrid model based partly working from home. Ideal candidate will live in the Brent, Ealing area with the requirement to visit approximately six properties under IHL management on a regular basis. Mileage paid for travel expenses, but a car driver is not essential as public transport can be used to visit properties.

About us: Independent Housing UK Ltd is a registered charity that provides intensive housing management and tenancy support to vulnerable adults. We work closely with local authorities, relevant commissioners, and partners such as the NHS and Police. We provide approximately 500 homes for vulnerable people, offering them the opportunity to rebuild their lives or have a better quality and independent life.

Key Responsibilities:

• Ensure that all housing management functions are delivered to an exceptionally high standard, including voids and lettings paperwork and inspections, resolving rent and service charge arrears, dealing with anti-social behaviour, safeguarding matters, and other tenancy breaches promptly.
• Assist with facilitating property access for contractors as required.
• Carry out property move in/out inspections.
• Complete Tenancy Outcome Stars for each client, ensuring quality personalised support is provided on a weekly basis.
• Ensure that properties are ready to let as soon as possible after they are void.
• Report and respond appropriately to safeguarding and ASB incidents, accidents, and near misses.
• Be a point of contact for, and promote positive relationships within local communities and with our partners.
• Collect any documents from the tenant required for a Housing Benefit application or to resolve a suspension.
• Work alongside Maintenance and Compliance to ensure that all responsive repairs are completed, and that properties are maintained to a high standard.
• Address any health and safety concerns immediately.
• Carry out housing management functions in line with contracts, SLAs, and partnership agreements.
• Participate in stakeholder meetings providing feedback to teams and other managers as appropriate.
• Ensure that all paperwork relating to Housing Benefit claims is completed either at sign up or at the earliest opportunity afterwards.
• Report to the Finance team any concerns with Housing Benefit claims.
• Provide all daily, weekly, and monthly reports to the IHLUK management team via our internal Housing software, keeping all notes up to date on the CRM system.
• Prepare detailed court files in respect of tenancy breaches.

General:

• Able to work independently and have excellent time management and communication skills.
• Good problem-solving and people skills.

Generic requirements:

The post holder will be expected to comply with IHLUK policies and procedures at all times, including but not limited to equality and diversity, confidentiality, data protection, and health and safety. The post holder will be trained and coached in IHLUK procedures and policies and will be expected to familiarise themselves with these and seek advice from the housing manager if required.

The key tasks listed above are only an indication of the main tasks required to be performed. It is not an exhaustive list of duties and responsibilities and may be subject to amendment to take account of changing circumstances. Any changes will be discussed with the job holder. The post holder will remain co-operative and flexible in line with the needs of the post and IHLUK.

Note: Basic DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults. CIH Qualification or a minimum of 2 years property or person-centred support related experience is preferable. Candidates would also benefit from experience working with a trauma-informed practice approach.

In return for your commitment to the role, IHL offer:

• Fixed hour 35 hour contract Monday to Friday
• Pension scheme
• A comprehensive training and induction program
• Opportunities for progression within a rapidly growing company
• Birthday Leave!

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount

Experience: housing: 1 year (required)

Willingness to travel: 75% (required)

Work Location: Hybrid remote in London NW6 6BS

Expected start date: 23/02/2026