Are you highly organised, proactive, and confident managing multiple priorities? We are looking for a Retentions and Sales Administrator to provide essential support to our Field Team and our members, ensuring their needs are met.
The Independent Garage Association (IGA) is part of the Retail Motor Industry Federation. We champion the success of Independent Garages across the UK. As the largest trade body in the independent garage sector, we provide practical support, expert advice, and essential services that help our members thrive in an ever-evolving industry.
The Role
This is a crucial position within our office, ideal for someone who thrives in a fast-paced environment and takes pride in delivering high-quality, accurate administrative support. You'll play a vital role in supporting our member services and internal operations – with a strong focus on precision, efficiency, and customer service.
Key Responsibilities:
- Provide daily support to the sales team who are out on the road.
- Carry out day-to-day administrative tasks accurately and independently.
- Administer reports accurately in a timely manner.
- Deliver professional and friendly support via our member helpline.
- Gain a solid understanding of products and services to provide informed assistance.
- Maintain and update databases with a high level of accuracy and attention to detail.
- Respond to internal and external queries promptly, clearly, and professionally.
- Support the wider team in meeting business objectives and providing exceptional customer service.
- Ensure all leads are added to the database, following a strict process to ensure they qualify for membership.
- Complete background checks to ensure potential members meet our criteria.
- Be responsible for all retentions, ensuring they are contacted and be the main point of contact to help retain members.
- Support in signing up new members, completing this over the phone with prospects and converting them into membership.
- Complete remote audits with members, ensuring they meet the requirements to be a part of the scheme.
The ideal candidate would have experience in both selling and retaining.
Additional pay:
Bonus scheme
Performance bonus
Benefits:
Company pension
Free parking
Private medical insurance
Schedule:
Monday to Friday
No weekends
Experience:
Administrative: 2 years (preferred)
Work Location: In person
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Sales and Retention Administrator employer: Independent Garage Association
The Independent Garage Association is an excellent employer, offering a dynamic work culture that values collaboration and innovation. With opportunities for professional growth and development, employees are encouraged to enhance their skills while contributing to the success of the independent garage sector. Located in Coventry, the association provides a supportive environment where team members can thrive and make a meaningful impact on membership growth across the UK.
Contact Details:
Independent Garage Association Recruitment Team
