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For Companies At a Glance
- Tasks: Join our IT team to troubleshoot and support hardware, software, and network issues.
- Company: Independent Forgings and Alloys is a leading UK aerospace and industrial forger.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the aerospace industry.
- Qualifications: Strong knowledge in server configuration, networking, cloud technologies, and security required.
- Other info: This is a permanent, full-time role based in Sheffield.
Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician. Do you have the right skills and experience for this role? Read on to find out, and make your application.
Main Purpose of the Role
Working as part of our IT team on a range of continuous improvement projects across site that require IT advice and support. The job holder will be responsible for the IT support of personnel using remote access and face to face, as well as setting up and maintaining IT access for all users.
Main duties include:
- Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications.
- User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems.
- Incident Logging and Tracking: Accurately record, track, and update all support tickets in the IT service management system, following ITIL best practices.
- Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems.
- Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets.
- Provide Onsite and Remote Support: Deliver both in-person and remote support to users, ensuring minimal disruption to business operations.
- User Training and Documentation: Provide basic training and create user-friendly documentation to help end-users solve common problems independently.
You should have a strong knowledge and experience of:
- Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell).
- Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols.
- Cloud Technologies: Microsoft 365 Administration Experience.
- Virtualization Technologies: VMware, Hyper-V.
- Database management: SQL Server, MySQL, PostgreSQL.
- Security: Patch management, endpoint security, backup & disaster recovery.
Key Details
- Work hours: 37 hours per week.
- Location: Sheffield, UK.
- Job type: Permanent, Full-time (37 Hours).
- Salary: £33,000 - £35,000 per annum.
About Independent Forgings and Alloys
Independent Forgings and Alloys (IFA) is one of Britain’s leading independent aerospace and industrial forgers. The unique feature about IFA is the combination of open and closed-die forging while also undertaking the whole production process from raw material to the finished product in one location. Operating from a 100,000 ft² facility in Sheffield, we manufacture high-integrity, open-die and closed-die forged components in nickel alloy, titanium, stainless steel and carbon alloys for customers and tier-one suppliers within the aerospace, nuclear, power generation, marine as well as oil and gas sector.
Senior IT Support Technician employer: Independent Forgings and Alloys
Contact Detail:
Independent Forgings and Alloys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and cloud technologies like Microsoft 365. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of how you've resolved complex IT issues in the past, particularly those involving network connectivity or user account management, as these are key responsibilities for the role.
✨Tip Number 3
Showcase your ability to provide both remote and onsite support. Think of instances where you've successfully assisted users in different environments, and be prepared to explain how you ensure minimal disruption to business operations.
✨Tip Number 4
Highlight your experience with ITIL best practices, especially in incident logging and tracking. Being able to demonstrate your understanding of these processes will show that you're not only technically skilled but also organised and efficient.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your IT support experience, particularly with hardware, software, and user account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or cloud technologies, be sure to include them in your application. This can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, emphasise your communication and training abilities. Mention experiences where you've provided user training or created documentation to assist end-users.
How to prepare for a job interview at Independent Forgings and Alloys
✨Showcase Your Technical Skills
Be prepared to discuss your experience with server configuration, networking, and cloud technologies. Highlight specific examples where you've successfully resolved technical issues or improved processes.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your troubleshooting process for common IT issues. Use real-life scenarios to illustrate how you approach diagnosing and resolving problems effectively.
✨Familiarise Yourself with ITIL Practices
Since incident logging and tracking are crucial for this role, brush up on ITIL best practices. Be prepared to discuss how you have implemented these practices in previous roles to enhance service delivery.
✨Prepare for User Training Scenarios
Think about how you would provide user training and create documentation. Be ready to share examples of how you've empowered users to solve common problems independently in the past.
