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- Tasks: Provide vital support and safety advice to victims of domestic abuse through our helpline.
- Company: Join IDAS, the leading charity in Yorkshire dedicated to combating domestic abuse.
- Benefits: Competitive salary, generous leave, health cash plan, and comprehensive training.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Compassionate individuals with a commitment to equality and inclusion.
- Other info: Flexible hours and opportunities for professional growth in a diverse team.
The predicted salary is between 17390 - 19390 £ per year.
At IDAS (Independent Domestic Abuse Services), we are committed to supporting individuals and families impacted by domestic abuse and sexual violence. As the leading specialist charity in Yorkshire, we are looking for dedicated, compassionate, and courageous individuals to join our inclusive and inspiring team. Whether you’re seeking a meaningful career or a new challenge, this is your opportunity to contribute to life-changing work in a supportive and flexible environment.
We are proud to be an equal opportunities employer and are committed to fostering a diverse, inclusive, and respectful workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring, and we actively encourage applications from underrepresented groups. IDAS is committed to safeguarding children and vulnerable adults, and this role will adhere to safer recruitment procedures in accordance with our organisational policies.
About the Role
- Deliver high-quality, immediate support and safety advice to victims and survivors of domestic abuse via the IDAS helpline.
- Complete risk assessments and safety plans to reduce harm and support the wellbeing of individuals and their families.
- Carry out holistic, client-centred needs assessments and make appropriate referrals to internal and external services, referring high-risk clients to the Multi-Agency Risk Assessment Conference (MARAC) and representing them as needed.
- Liaise with agencies such as housing, health, social services, police, and legal professionals to advocate for clients.
- Participate in the delivery of both daytime and out-of-hours helpline services.
- Support clients in making their homes safer and accessing refuge or counselling services where appropriate.
- Highlight safeguarding concerns and report them in line with IDAS procedures.
- Champion equality, diversity, and inclusion by ensuring services are accessible and responsive to the needs of all communities, including those who are underrepresented or marginalised.
In return, we offer:
- Comprehensive training and development opportunities
- Competitive salary: £17,390.67 per annum pro rata for 22.5hrs per week
- 26 days annual leave plus statutory bank holidays (pro‐rata for part‐time)
- Contributory pension scheme
- Employer‐paid health cash plan
- Access to national discount schemes
Contract: Fixed Term until March 2028
Location: York
Hours: 22.5
Closing date: 09:00 AM on 02/03/2026
Interview date: 10/03/2026
We look forward to receiving your completed application. If you have any queries regarding your application, please email: hrandpayroll@idas.org.uk
Hub and Helpline Domestic Abuse Practitioner employer: Independent Domestic Abuse Services
Contact Detail:
Independent Domestic Abuse Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub and Helpline Domestic Abuse Practitioner
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse support sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching IDAS and understanding their mission. We want you to show genuine passion for supporting victims of domestic abuse. Think about how your experiences align with their values and be ready to share!
✨Tip Number 3
Practice your responses to common interview questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your skills and experiences clearly.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. We believe it shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Hub and Helpline Domestic Abuse Practitioner
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting individuals affected by domestic abuse shine through. We want to see your dedication and compassion in action, so share any relevant experiences that highlight your commitment to this important work.
Tailor Your Application: Make sure to tailor your application specifically to the Hub and Helpline Domestic Abuse Practitioner role. Use the job description as a guide and align your skills and experiences with the key responsibilities mentioned. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make sure your language is accessible, reflecting the inclusive environment we strive for at IDAS.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the correct process. Plus, it gives you a chance to explore more about IDAS and what we stand for.
How to prepare for a job interview at Independent Domestic Abuse Services
✨Understand the Role
Before your interview, take the time to thoroughly read the job description. Familiarise yourself with the key responsibilities and the skills required for the Hub and Helpline Domestic Abuse Practitioner role. This will help you tailor your answers to demonstrate how your experience aligns with what IDAS is looking for.
✨Show Your Compassion
In this line of work, compassion is key. Be prepared to share examples from your past experiences where you've supported individuals in difficult situations. Highlight your ability to empathise and advocate for those in need, as this will resonate well with the values of IDAS.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential challenges you might face in this role and how you would approach them. Practising these scenarios can help you feel more confident during the interview.
✨Emphasise Inclusivity and Diversity
IDAS values diversity and inclusion, so be sure to discuss your understanding of these concepts. Share any relevant experiences where you've championed equality or worked with underrepresented groups. This will show that you align with their mission and are committed to creating a supportive environment for all clients.
