At a Glance
- Tasks: Welcome visitors and enhance their cinema experience at BFI IMAX.
- Company: Join the iconic BFI IMAX team, passionate about cinema.
- Benefits: Flexible shifts, gain valuable customer service skills, and work in a vibrant environment.
- Other info: Opportunity to work during the release of Dune: Part Three.
- Why this job: Be part of an exciting cinema atmosphere and make every visitor's day special.
- Qualifications: No specific qualifications needed, just a love for cinema and great customer service.
The predicted salary is between 10.8 - 13.2 £ per hour.
Contract
Fixed Term until 31 January 2027
Hours
8 hours (as a minimum) per week on a shift rota basis covering Friday to Thursday, with late, overnight, weekend and bank holiday shifts to be expected
- Job Summary
- To provide a first-class welcome to all visitors to the BFI IMAX.
- To be passionate about cinema, giving our customers a great experience whilst being mindful that they are the reason for our work and central to our role.
- To work as part of the BFI IMAX cinema team, taking every opportunity to learn new skills and use initiative to improve the customer experience at the BFI IMAX.
- To maximise sales opportunities in every customer interaction.
Key Responsibilities
- Provide our visitors with a warm and welcoming experience at the BFI IMAX.
- Work in Front of House, ticketing and food and beverage areas to deliver an excellent level of service to ensure that our customers are the number one priority.
- Work with and support the wider BFI IMAX cinema team.
This includes being punctual and willing to support other members of the team to ensure we get the job done and deliver for our customers.
- Follow all processes and procedures correctly to ensure that our customers and colleagues are safe in the cinema and that high standards are maintained at all times.
- Maximise sales by upselling our ticket sales, retail, food and beverage and BFI Membership offers whilst ensuring every customer receives a great visitor experience.
- Deliver high retail standards and seize every opportunity to sell more product through demonstrating passion and product knowledge.
- Take responsibility for minimising waste in the cinema, whether this is food, products or electricity.
- Always maintain a high standard of cleanliness and quality in all areas.
- Support colleagues when the cinema is busy to ensure a smoothly run operation.
- Complete mandatory organisational training when required and relevant to the role.
- Be an ambassador for the BFI and maintain a professional approach at all times.
- Create and maintain good working relationships with all our colleagues.
- To promote and support diversity and inclusion in all activities.
- To be aware of and act in accordance with our environmental sustainability plans and approach at all times.
If you have any questions or want to discuss the role prior to applying, please contact the IMAX Management Team on
IMAX@BFI. org. uk
If you require reasonable adjustments at the application or interview stage, contact the People Team at
Opportunities@BFI. org. uk
We anticipate a high volume of applications for this role.
The hiring team will shortlist candidates based on availability on the required dates.
If you are unavailable on the listed dates, please include this in your application form.
Interviews
Interviews will take place in person at BFI IMAX on Monday 23 November 2026.
Successful candidates will be contacted by Wednesday 25 November 2026.
Key information
Mandatory Induction Day will take place on Monday 7 December 2026.
As it is a seasonal contract, specifically to support with the release of
Dune: Part Three, please be aware that you will not be able to take holiday over the Christmas and New Year period.
Please note that the BFI is not a licensed sponsor for visas, and as such, if applying for this role, you must already have the Right to Work in the UK.
- The closing date for this position is 12/11/2026 at 23:59
Visitor Services Assistant - BFI IMAX employer: Independent Cinema Office
Soho House is an exceptional employer, offering a vibrant work culture that values creativity and collaboration at its Electric Cinema White City location in London. Employees benefit from generous perks, comprehensive training opportunities, and the chance to be part of a dynamic team dedicated to delivering immersive cinematic experiences for members and guests. With a focus on professional growth and a supportive environment, working here means being part of something truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant - BFI IMAX
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Visitor Services Assistant - BFI IMAX
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Independent Cinema Office
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Independent Cinema Office. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
