Contract: Fixed Term until 31 January 2027
Hours: 8 hours (as a minimum) per week on a shift rota basis covering Friday to Thursday, with late, overnight, weekend and bank holiday shifts to be expected
Job Summary
- To provide a first-class welcome to all visitors to the BFI IMAX.
- To be passionate about cinema, giving our customers a great experience whilst being mindful that they are the reason for our work and central to our role.
- To work as part of the BFI IMAX cinema team, taking every opportunity to learn new skills and use initiative to improve the customer experience at the BFI IMAX.
- To maximise sales opportunities in every customer interaction.
Key Responsibilities
- Provide our visitors with a warm and welcoming experience at the BFI IMAX.
- Work in Front of House, ticketing and food and beverage areas to deliver an excellent level of service to ensure that our customers are the number one priority.
- Work with and support the wider BFI IMAX cinema team. This includes being punctual and willing to support other members of the team to ensure we get the job done and deliver for our customers.
- Follow all processes and procedures correctly to ensure that our customers and colleagues are safe in the cinema and that high standards are maintained at all times.
- Maximise sales by upselling our ticket sales, retail, food and beverage and BFI Membership offers whilst ensuring every customer receives a great visitor experience.
- Deliver high retail standards and seize every opportunity to sell more product through demonstrating passion and product knowledge.
- Take responsibility for minimising waste in the cinema, whether this is food, products or electricity.
- Always maintain a high standard of cleanliness and quality in all areas.
- Support colleagues when the cinema is busy to ensure a smoothly run operation.
- Complete mandatory organisational training when required and relevant to the role.
- Be an ambassador for the BFI and maintain a professional approach at all times.
- Create and maintain good working relationships with all our colleagues.
- To promote and support diversity and inclusion in all activities.
- To be aware of and act in accordance with our environmental sustainability plans and approach at all times.
If you have any questions or want to discuss the role prior to applying, please contact the IMAX Management Team on
If you require reasonable adjustments at the application or interview stage, contact the People Team at
We anticipate a high volume of applications for this role. The hiring team will shortlist candidates based on availability on the required dates. If you are unavailable on the listed dates, please include this in your application form.
Interviews
Interviews will take place in person at BFI IMAX on Monday 23 November 2026.
Successful candidates will be contacted by Wednesday 25 November 2026.
Key information
Mandatory Induction Day will take place on Monday 7 December 2026.
As it is a seasonal contract, specifically to support with the release of Dune: Part Three, please be aware that you will not be able to take holiday over the Christmas and New Year period.
Please note that the BFI is not a licensed sponsor for visas, and as such, if applying for this role, you must already have the Right to Work in the UK.
The closing date for this position is 12/11/2026 at 23:59
Visitor Services Assistant - BFI IMAX in London employer: Independent Cinema Office
Soho House is an exceptional employer, offering a vibrant work culture that values creativity and collaboration at its Electric Cinema White City location in London. Employees benefit from generous perks, comprehensive training opportunities, and the chance to be part of a dynamic team dedicated to delivering immersive cinematic experiences for members and guests. With a focus on professional growth and a supportive environment, working here means being part of something truly special.
