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For Companies At a Glance
- Tasks: Support daily showroom operations and deliver exceptional customer service.
- Company: Join DW Burns, a respected independent builder’s merchant in the Southeast.
- Benefits: Competitive salary, pension scheme, paid holidays, and staff discounts.
- Why this job: Step into management while working with a dynamic team and making an impact.
- Qualifications: Experience in retail or trade environments with strong customer service skills.
- Other info: Great career development opportunities in a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at DW Burns, a respected independent builder’s merchant serving the Southeast. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Lansbury Branch and are looking for a dependable Assistant Showroom Manager to help us continue delivering excellent service to our trade and retail customers.
The Role
DW Burns is a well-established supplier of bathroom products, known for quality, service, and strong customer relationships. We are looking for a motivated and customer-focused Assistant Showroom Manager to support the day-to-day running of our Knaphill showroom. This role is ideal for someone with showroom or trade counter experience who is ready to take the next step into management, combining hands-on sales with leadership and operational responsibility.
Key Responsibilities
- Deliver exceptional customer service to retail and trade customers
- Assist customers with bathroom designs, product selection, and quotations
- Drive showroom sales and help achieve branch targets
- Maintain strong relationships with customers, installers, and suppliers
- Handle enquiries, orders, and aftersales support professionally
Management Support
- Support the Branch Manager in the daily operation of the showroom
- Supervise and motivate showroom staff in the manager’s absence
- Assist with staff training, development, and performance standards
- Ensure high standards of showroom presentation and merchandising
Operations & Administration
- Process orders accurately and efficiently
- Manage stock levels, deliveries, and supplier coordination
- Handle basic cashing-up, invoicing, and administrative duties
- Ensure compliance with company procedures, health & safety, and security
Skills & Experience Required
- Experience in a bathroom showroom, interiors, or similar retail/trade environment
- Strong customer service and sales skills
- Confident communicator with a professional, friendly manner
- Organised, reliable, and able to manage multiple priorities
- Leadership potential with a proactive, problem-solving attitude
- Good IT skills (quoting systems and Microsoft applications)
The Hours
Monday, Tuesday 8:00 AM – 5:00 PM
Wednesday: Off
Thursday, Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
What we Offer
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
- Competitive salary
- Pension scheme and paid holidays
- Supportive team and positive work environment
- Career development and training
- Staff discount on building materials
- Bonuses
- Employee assistance program
- Perks Membership
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at DW Burns, apply now for the Assistant Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Assistant Showroom Manager (VA2326) in Van employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Showroom Manager (VA2326) in Van
✨Tip Number 1
Get to know the company inside out! Research DW Burns and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and management. Think about your past experiences and how they relate to the role of Assistant Showroom Manager. We want to hear your stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’d be a perfect fit for the team at DW Burns.
We think you need these skills to ace Assistant Showroom Manager (VA2326) in Van
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant showroom or customer service experience to show us you’re the right fit for the Assistant Showroom Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've delivered exceptional customer service or led a team, so we can see your potential to thrive with us at DW Burns.
Show Your Personality: We love a friendly and professional vibe! Let your personality shine through in your application. We want to know who you are beyond your qualifications, so don’t be afraid to express your enthusiasm for the role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know Your Products
Familiarise yourself with the bathroom products DW Burns offers. Being able to discuss specific items and their benefits will show your genuine interest and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you resolved issues or went above and beyond for a customer, as this is crucial for the Assistant Showroom Manager role.
✨Demonstrate Leadership Potential
Think of instances where you've taken the lead or motivated a team. Discuss how you can support the Branch Manager and contribute to staff training and development, showcasing your readiness for management responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the showroom's operations, team dynamics, and growth opportunities within DW Burns. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.