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For Companies At a Glance
- Tasks: Drive and assist in delivering top-notch service to our customers.
- Company: Join Grant & Stone, a respected builder’s merchant since 1987.
- Benefits: Enjoy a supportive environment, training opportunities, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact in the builders' sector.
- Qualifications: Full clean UK driving licence and strong communication skills required.
- Other info: Flexible hours with career advancement prospects and a positive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at Grant & Stone Electrical Supplies, a respected independent builder’s merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Harrow Branch and are looking for a dependable Van Driver/ Branch Assistant to help us continue delivering excellent service to our trade and retail customers.
The Role
- Offer a high standard of service to customers who attend the branch, attending to their orders and enquiries.
- Dealing with orders and enquiries received from customers and potential customers.
- Processing customer telephone orders that come into the branch.
- Offering a high standard of customer service to maximise sales and customer satisfaction.
- Adopting a pro-active approach to maximise sales to existing customers.
- Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
- Resolving customer queries, investigating complaints, and resolving these as soon as possible.
- Overseeing customer orders and helping to make sure orders go out in a good time frame.
- Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.
- Ready to jump in, learn and become part of the business.
- Perform general warehouse duties in order to maintain a smooth operation.
- Attend training relating to the role if requested by the Company.
- Observe strict adherence to the Company’s health and safety procedures at all times.
- Undertake additional or alternative tasks and duties in line with the branch requirements.
Qualifications and Attributes
- Full clean UK Driving Licence essential.
- Basic addition and subtraction skills.
- Hands on commitment to getting the job done.
- Team player.
- Excellent communication and organisational skills.
- Good time keeping.
- Honest, responsible and reliable.
- Self-motivated individual.
- Good problem-solving abilities.
The Hours
- Week 1 Monday to Friday 07:00-17:15
- Saturday 08:00-12:00
The Rewards
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
- Pension scheme and paid holidays.
- Supportive team and positive work environment.
- Career development and training.
- Staff discount on building materials.
- Employee assistance program.
- Perks Membership (Discounts available in a variety of retailers).
- Branded Uniform.
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Grant & Stone Building Supplies apply now for the Driver / Branch Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Van Driver / Branch Assistant (VA2341) employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Van Driver / Branch Assistant (VA2341)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Grant & Stone. Understand their values and what makes them tick. This way, you can show how you fit into their culture and contribute to their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think about examples from your past experiences that highlight your skills as a team player and your ability to handle customer queries effectively.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a chance to reiterate your interest and remind them why you’d be a great fit for the Van Driver/Branch Assistant position.
We think you need these skills to ace Van Driver / Branch Assistant (VA2341)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Van Driver / Branch Assistant role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know the Company Inside Out
Before your interview, take some time to research Grant & Stone Electrical Supplies. Understand their history, values, and what sets them apart in the builders' merchant sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Van Driver/Branch Assistant, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving abilities and how you’ve handled complaints effectively, as this will demonstrate your commitment to maintaining high standards of service.
✨Demonstrate Your Team Spirit
Being a team player is crucial in this role. Think of instances where you've collaborated with others to achieve a common goal. During the interview, express your enthusiasm for working in a supportive environment and how you can contribute to the team's success at Grant & Stone.
✨Be Ready for Practical Questions
Expect questions that assess your driving skills and warehouse experience. Brush up on your knowledge of health and safety procedures, as well as any technical product updates relevant to the role. Being prepared for these practical aspects will show that you're serious about the position and ready to jump in.