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For Companies At a Glance
- Tasks: Assist customers at the trade counter and process orders with a smile.
- Company: Join RGB, a respected builder’s merchant with a rich history since 1850.
- Benefits: Enjoy competitive pay, training opportunities, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact in the builders' sector.
- Qualifications: Sales experience and a positive attitude are essential.
- Other info: Flexible hours and great career growth potential await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.
We’re expanding our Sales team at our Bideford Branch and are looking for a dependable Trade Counter Sales Assistant to help us continue delivering excellent service to our trade and retail customers.
The Role
We currently have an opportunity for a Trade Counter Assistant to join our Bideford branch.
Offer a high standard of service to customers who attend the branch, attending to their orders and enquiries. Maintain a good technical knowledge of our product range and endeavour to maximise customer sales at all times.
The Responsibilities and Duties
- Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.
- Processing customer telephone orders that come into the branch. Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
- Adopting a pro-active approach to maximise sales to existing customers. Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
- Resolving customer queries, investigating complaints, and resolving these as soon as possible. Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.
- Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes. Attend training relating to the role if requested by the Company. Observe strict adherence to the Company’s health and safety procedures at all times.
Undertake additional or alternative tasks and duties in line with the branch requirements.
The Requirements
- Driving licence
- Plumbing merchants and trade counter sales experience
- DIY or trade counter background (preferred)
- Basic addition and subtraction skills
- Good knowledge of the industry
- Ability to work under minimal supervision
- Able to prioritize workload effectively
- Ability to maintain technical knowledge of product ranges
- Capable of interpreting customers’ needs where appropriate
- Ability to work as part of a team
- Willingness to undertake training to improve capability in role
- Personable and friendly
The Hours
Week 1 Monday – Friday 08:00 – 17:00
Week 2 Monday – Friday 08:00 – 17:00 Saturday 08:00-12:00
The Rewards
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits including competitive compensation, pension plan, bonuses, employee assistance programme, perks membership, and staff discounts. If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies apply now for the Trade Counter Sales Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Positive attitude, full driving licence, sales experience.
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Trade Counter Sales Assistant employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Assistant
✨Tip Number 1
Get to know the company inside out! Research RGB and its products so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a complaint or assist a customer. Role-playing these situations with a friend can help you feel more prepared and relaxed.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at RGB!
We think you need these skills to ace Trade Counter Sales Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Trade Counter Sales Assistant role. Highlight any relevant experience you have in sales or customer service, and don’t forget to mention your knowledge of the industry!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so get to the good stuff quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know Your Products
Before the interview, make sure you brush up on the products RGB offers. Familiarise yourself with the technical details and benefits of key items in their range. This will not only show your enthusiasm but also help you answer questions confidently.
✨Customer Service Focus
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to resolve queries and complaints effectively will demonstrate that you understand the importance of excellent service.
✨Show Your Sales Skills
Be ready to talk about how you've maximised sales in past roles. Whether it was upselling or identifying new opportunities, having concrete examples will showcase your proactive approach and sales acumen, which is crucial for the Trade Counter Sales Assistant role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the team collaborates to meet sales targets. This shows your interest in growth and teamwork, aligning with RGB's values.