At a Glance
- Tasks: Assist customers at the trade counter and process orders with a smile.
- Company: Join RGB, a respected builder’s merchant with a rich history since 1850.
- Benefits: Enjoy competitive pay, training opportunities, and staff discounts.
- Other info: Flexible hours and great career growth potential await you!
- Why this job: Be part of a dynamic team making a real impact in the builders' sector.
- Qualifications: Sales experience and a positive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.
We’re expanding our Sales team at our Bideford Branch and are looking for a dependable Trade Counter Sales Assistant to help us continue delivering excellent service to our trade and retail customers.
The Role
We currently have an opportunity for a Trade Counter Assistant to join our Bideford branch.
Offer a high standard of service to customers who attend the branch, attending to their orders and enquiries. Maintain a good technical knowledge of our product range and endeavour to maximise customer sales at all times.
The Responsibilities and Duties
- Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.
- Processing customer telephone orders that come into the branch. Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
- Adopting a pro-active approach to maximise sales to existing customers. Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
- Resolving customer queries, investigating complaints, and resolving these as soon as possible. Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.
- Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes. Attend training relating to the role if requested by the Company. Observe strict adherence to the Company’s health and safety procedures at all times.
Undertake additional or alternative tasks and duties in line with the branch requirements.
The Requirements
- Driving licence
- Plumbing merchants and trade counter sales experience
- DIY or trade counter background (preferred)
- Basic addition and subtraction skills
- Good knowledge of the industry
- Ability to work under minimal supervision
- Able to prioritize workload effectively
- Ability to maintain technical knowledge of product ranges
- Capable of interpreting customers’ needs where appropriate
- Ability to work as part of a team
- Willingness to undertake training to improve capability in role
- Personable and friendly
The Hours
Week 1 Monday - Friday 08:00 - 17:00
Week 2 Monday - Friday 08:00 - 17:00 Saturday 08:00-12:00
The Rewards
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits including competitive compensation, pension plan, bonuses, employee assistance programme, perks membership, and staff discounts. If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies apply now for the Trade Counter Sales Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Positive attitude, full driving licence, sales experience.
Trade Counter Sales Assistant in Northam employer: Independent Builders Merchant Group
At RGB Building Supplies, we pride ourselves on being a leading independent builder’s merchant with a rich history and a strong commitment to quality and customer service. Our Bideford branch offers a vibrant work culture where employees are encouraged to grow through training and development opportunities, alongside competitive benefits such as a pension plan, bonuses, and staff discounts. Join our dynamic team and be part of a supportive environment that values your contributions and fosters career advancement in the Builders Merchant Sector.
Contact Details:
Independent Builders Merchant Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales Assistant in Northam
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Trade Counter Sales Assistant at Independent Builders Merchant Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Independent Builders Merchant Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Trade Counter Sales Assistant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Trade Counter Sales Assistant in Northam
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Independent Builders Merchant Group:When writing your cover letter, make sure to tailor your message specifically for Independent Builders Merchant Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Independent Builders Merchant Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Independent Builders Merchant Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Independent Builders Merchant Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
