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- Tasks: Support daily operations and enhance customer experience at our Scrubs Lane branch.
- Company: Join Chandlers Roofing Supplies, a respected independent builder’s merchant since 2010.
- Benefits: Enjoy a supportive work environment, career development, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact in the builders merchant sector.
- Qualifications: Experience in a similar role with strong customer focus and communication skills.
- Other info: Flexible hours with opportunities for growth and training.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Chandlers Roofing Supplies, a respected independent builder’s merchant serving the Southeast since 2010. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Scrubs Lane Branch and are looking for a dependable Assistant Branch Manager to help us continue delivering excellent service to our trade and retail customers.
The Role
We currently have an exciting opportunity for an Assistant Branch Manager in our Scrubs Lane branch. In this role, you will support the day-to-day supervision of the branch team, drive improvements in the customer experience, and contribute to enhancing sales performance. Working closely with the Branch Manager, you will play a key part in maximising sales and profitability, while ensuring the efficient management of daily operations.
Responsibilities and Duties
- Assisting customers on the trade counter and telephone as well as helping when needed to load.
- Working with the Branch Manager on all aspects of branch development and customer service.
- Stock replenishment from ordering materials to ensuring adequate stock levels.
- Any other appropriate duties given by the Branch Manager.
- Supervision of a team of colleagues.
- Supporting the Branch Manager in the execution of the Sales plan for the branch.
- Ensuring the safe and efficient management of daily operations.
- Ensuring all branch activity is centered around the customer and ensuring they have the best possible experience.
- Provide cover for the Branch Manager when required.
Qualifications and Attributes
- Experience in a similar role
- A customer-focused approach
- Strong administration and organisational skills
- Develop and maintain excellent relationships
- Strong sales and negotiation skills
- Confident communicator at all levels
- Ability to build and maintain relationships
- Approachable
The Hours
Week 1: Monday to Friday 06:00 -15:30
Week 2: Monday to Friday 06:00 -15:30 & alternate Saturdays, 07:00 - 11:00
What we Offer
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
- Pension scheme and paid holidays
- Supportive team and positive work environment
- Career development and training
- Staff discount on building materials
- Employee assistance program
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Chandlers Roofing Supplies, apply now for the Assistant Branch Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Assistant Branch Manager in London employer: Independent Builders Merchant Group
Contact Detail:
Independent Builders Merchant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant Branch Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Chandlers Roofing Supplies and understanding their values. Be ready to discuss how your experience aligns with their commitment to quality products and exceptional customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Assistant Branch Manager, you’ll need to be a confident communicator. Role-play common interview questions with a friend or family member to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Chandlers Roofing Supplies. Let’s make it happen!
We think you need these skills to ace Assistant Branch Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-focused approach and any relevant experience in similar roles to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Assistant Branch Manager role. Share specific examples of how you've driven improvements in customer experience or sales performance in the past.
Showcase Your Communication Skills: As a confident communicator, it’s important to demonstrate this in your application. Use clear and concise language, and don’t hesitate to show your approachable personality through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chandlers Roofing Supplies!
How to prepare for a job interview at Independent Builders Merchant Group
✨Know the Company Inside Out
Before your interview, take some time to research Chandlers Roofing Supplies. Understand their values, products, and customer service approach. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an Assistant Branch Manager, a customer-focused approach is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can enhance the customer experience at the branch.
✨Demonstrate Leadership Qualities
You’ll be supervising a team, so be ready to discuss your leadership style. Share specific instances where you motivated a team or resolved conflicts. This will illustrate your ability to support the Branch Manager effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the branch's goals, team dynamics, and growth opportunities. This shows that you’re not just interested in the role, but also in contributing to the company’s success.
